ITIL® 4 Specialist:
Create, Deliver And Support
The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
The ITIL® 4 Specialist: Create, Deliver and Support course is a 2-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.
Certification: ITIL® 4 Specialist: Create, Deliver and Support
Duration: 2 Days
Domain: Service Management
Delivery Method: Blended, Virtual Classroom, Self-study
Accreditor: AXELOS, PEOPLECERT
The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Professionals with the following job titles are expected to benefit from this module:
- IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
Learner Coursebook Coursebook with all the relevant information required for the learner to take and pass the exam. Pre-Course Questionnaire A short assessment of a learner’s understanding of a subject prior to the course. Exercises Quizzes or group-based discussions to practise and reinforce a learner’s understanding of the course content. Case Study Case study based program, where a real-life case study is integrated with the program, and individual and group-based exercises are provided to help reinforce the learning. Exam Preparation Mock exams that can be taken by the learner with diagnostic feedback so as to help prepare the learner to pass the exam. End Of Day Recap A recap with the most relevant content of the day to help the instructor and learners evaluate the day’s learning objectives.