Owners of a small luxury travel magazine want to expand their services to provide bookings for readers’ dream holidays. They commit 15% of the company’s annual profit over 3 years to develop and launch the service. The company creates a high-level vision statement and objectives and key results (OKRs), which they hand over to a consulting company.

Which approach and initial scope decision is suitable for this project to begin work?

A project manager for a major annual international sporting event is reviewing data collected after the second of six planned project phases and sees that the team is performing poorly. The project uses a hybrid management model, with a project manager and decentralized decision-making at the team level. The project manager learns that several critical elements are behind schedule, and some delivered services are not operating correctly, resulting in rework and more delays. Also, team members might be enjoying working with the sports teams and being in the media spotlight a bit too much.

What should the project manager do?

Project team members are concerned that a new resource does NOT seem suitable for an assigned task. How should the project manager respond to this concern?

The last three agile iterations showed a trend of increasingly prolonged test work. Which activity should the project manager plan to address the root cause?

A financial services project will be executed by a team of three teams. Each team has unique objectives for the first phase and then will merge efforts for the second phase to deliver the product. The product owner wants it done as soon as possible. In the initial draft of the schedule, team A finishes their work in a 9-week timeline, but teams B and C need 14 weeks to complete their work.

The scrum master suggests allocating resources from team A to teams B and C during weeks 10-12, to shorten the total timeline. Teams B and C agree and would like the added resources. However, team A says “no” because they need to prepare the transition plan and train staff on the product during weeks 10-14.

Which two actions should happen? (Choose two)

An established farm is struggling to maintain profitability and plans to integrate an agro-tourism project to expand the business. They hire a project manager and personnel and initiate a project. The new team members will be shared resources for both the farm and the playground project. The farm needs to continue generating cash flow to support operations until the project is integrated–in 8 months.

By the second month, the project manager learns that farm production performance has decreased drastically because the project takes up a lot of the team’s time. Which two approaches should the project manager consider to provide the best chance for the business to succeed and produce the desired outcomes? (Choose two)

A pharmaceutical company has manufactured its best-selling product for more than 50 years. Production has steadily increased, and the company is ready to make a significant investment to expand the business.

Leadership asks the project management team to carefully assess the risk of this expansion. What should the team focus on?

An agile team member has an extremely varied skill set and performs their work well on projects. This team member has been allocated to many different roles during their work history at the company. For this reason, the team member states, “I feel like I am put on projects randomly. I am not getting anywhere, and the company does not value my work.”

What should the team lead do?

A government agency is concerned about the continuity of their projects. Many senior staff members who started the agency are retiring in the next 5 to 10 years. Their knowledge and experience as project managers of past and current projects will be critical to the agency’s future success.

A project manager is engaged to steer the effort. Which two options are the best ways of ensuring knowledge transfer for continuity of the agency’s projects? (Choose two)

Two project managers are chatting in an airport lounge, on their way to a conference. They have never met and work in different companies. Project manager A tells a story about the last project, in which the team was given strict deadlines for updating artifacts and were audited to ensure risk registers and issue logs were updated at least once per week. Project manager B is shocked by project manager A’s story, because their project team is allowed to work independently, with very little reporting required.

Which statement is true?

A PMO in a large manufacturing company has been working diligently to retrain project managers and standardize software and templates across all projects, so that every project in the company will produce compliant artifacts. Which type of PMO is being described?

A project manager is assessing the risks to a hybrid project in the execution stage. At the end of each iteration, the team has only reported normal issues such as equipment malfunctions. However, the team has recently alerted the project manager to a developing problem that signal regulatory noncompliance for the product.

Which artifact should the project manager review and update?

 A project team member is consistently missing deadlines, creating bottlenecks for the rest of the team. Which action should the team take to support the team member?

A virtual team will travel to a work site and work as a colocated team for 6 weeks in Q3 of next year to transition their project to the customer. One team member, whose role is critical to the transition, is getting married during Q3 but has not told anyone until now. This team member requested 3 weeks of holiday right before the planned team travel.

What should the project manager do?

A project team is brainstorming a complex issue with the prototype in development. They have consulted numerous experts in the field and together, have narrowed down the choice of possible actions to two.

How should the team decide which action to take?

A project manager meets frequently with a company’s diversity, equity and inclusion (DE&I) coordinator, because several members of the project team wear t-shirts on Fridays that others in the organization consider controversial. They are allowed to wear the shirts, but there are numerous complaints from around the company.

What should the project manager do first?

A team member has reported a project manager to HR for shouting during meetings. Other team members validate the complaint, but when the PMO asked the project manager about this, their answer was they were only trying to motivate the team.

What is the problem here?

In an organization, some people work longer days in a 4-day week, while others work standard days 5 days per week. On one project, a mix of these schedules has caused some scheduling problems, particularly for standups and iteration demos.

Which approach should the team take?

An international bank is performing a merger as part of a major program change and hired a consulting company to perform an advisory role during the merger. The consultants recommend using agile to ensure the best chance of success.

What do the consultants mean by this?

The executives, managers and coaches of a professional sports team often disagree. On a current project to create a VIP perks program, the product owner gets wildly conflicting inputs from the stakeholders ––9 executives, managers and coaches. The product owner who is new to the organization asks the team for help on making decisions to create the initial product backlog.

What should the team do?

A project team is worried about product packaging and presentation. They receive a lot of negative feedback about this during iteration demos.

How can the team improve their chances of customer acceptance?

A project team has just successfully completed development of an underwater exploration device, which has cost more than $US3 billion to deliver. The company immediately orders five more units to be delivered, but with a budget of $US1 billion. The stakeholders’ reason for the reduced budget was since the technology has been developed, the project can be funded for building costs primarily, with a small amount for troubleshooting or development work. The stakeholders’ priority is to recoup some financial value from the first project.

How should the team and the product owner approach this situation?

An agile team is deployed to create a workable solution for helping a region with contaminated water supply. They are working with the government, contractors, and local residents to find the right technology to solve the problem. The product owner is trying to determine the urgency of the problem.

How can the team help the product owner?

A project team relies on work with an overseas contractor. For years, this contractor accepted payment in the team’s currency, but have now notified the team’s company that after next month, future payments must be made in the contractor’s local currency.

How can the team deal with this problem with the least disruption to the team?

An agile project team is working on improvements to the user experience (UX) for an online newspaper. The team thinks this is a fairly low-risk project, so they forgo a risk assessment and start working. The product owner disagrees and commissions a risk assessment.

Which statement is correct about this scenario?

An agile team member solved a problem that had blocked work for several weeks. After release of the software, it appears that the solution caused a function to fail. The quality director demands an explanation.

In which two ways should the project manager react? (Choose TWO.)

A project manager wants to know whether an agile team possesses a good combination of T-shaped skills.

What can the project manager measure to determine this?

Most of an agile team’s members are away for a month, but the project needs to make progress. The project manager outsources the work to overseas contractors to work remotely on the stories. In their first sprint, the overseas team did NOT understand certain usability requirements, but still managed to complete five (5) stories that were previously blocked because the original team could NOT handle the algorithmic complexity of the work.

What should the project manager do in this situation to make progress on the project?

A tech startup has four projects authorized and running:

1. Customer experience (CX) app development with executive stakeholders
2. Third-party app development with new vendors
3. Project with global team members who speak six languages
4. Game development using experimental technology

Which statement about risk and quality is correct?

A company initiates a project to replace aging infrastructure by adopting an emerging green technology. The team is forming and having initial conversations about how to approach the project.

Which three of the following will be helpful to the team? (Choose three)

Certain key stakeholders are dissatisfied with the development of a key feature of a project. They express their dissatisfaction during an iteration review meeting.

What should the project manager do first to resolve this issue?

At a weekly project status meeting, a key team member expresses concerns about the overall approach documented within the project management plan. The project manager is surprised because the team is in the process of executing an important component of the project and the concern has NOT been raised before.

What steps should the project manager take?

The project manager schedules an iteration review and learns that a few key stakeholders do NOT approve of the development of a feature.

What should the project manager do first to address this issue?

A project team is comprised of local and virtual team members. To manage scheduling priority conflicts among team members, the project manager schedules a video conference call.

Which conflict resolution technique does this statement demonstrate?

A project is comprised of three highly dependent parts, each being completed by its own project team. The team leader, worried that conflicts might arise when the outputs from the three teams are combined, asks for advice.

What advice should the project manager provide?

An efficient, empowered agile innovation team does NOT understand why required approvals from the legal department are allowed to delay their progress. Eventually, the team confronts the product owner in a heated exchange. The product owner replies that the approvals are needed to check for existing patents, which would block the product from going to market.

How should a project manager prevent such conflicts?

The atmosphere is tense in the sprint planning review. The agile team members are visibly unhappy—one of them kicks a chair and shouts at the product owner, “That just doesn’t make sense!”

Which two actions should the project manager take in this situation? (Choose TWO.)

Three project teams are working on parts of a single project. The parts are highly dependent on each other. The leader of the team indicates that this might create conflicts when the outputs from the three teams are combined.

What guidance should the project manager offer to the team lead?

A project is utilizing a third-party contractor. A member of the contractor’s team raises an issue with a member of the project team. The two individuals are NOT able to work out a solution. The project manager is aware of the disagreement.

Which type of communication should the project manager use first when contacting the vendor about this issue?

During the execution of a project, a key team member is concerned with the overall approach documented in the project management plan. The member surprises the project manager with negative comments about the approach during a weekly status meeting.

How should the project manager address the team member’s concerns?

A project manager is working on multiple projects. One project has new team members and is in early stages. The other projects are in various states of execution for the next few weeks.

How can the project manager develop the new project team over the next few weeks?

A project team is small, and the team members have known each other for a long time. The team’s project is in the execution stage. Recently, a team member told the new project manager that another team member has been complaining about how the project is being managed.

How should this new project manager respond?

A project manager needs stakeholder involvement in order to identify strategic and operational assumptions and constraints. Unfortunately, the project manager is having difficulty obtaining consistent input due to lack of participation.

In which two ways can the project manager encourage the stakeholder to participate and collaborate? (Choose TWO.)

An R&D executive, who is a project stakeholder, occasionally visits the agile team’s work area to give instructions about urgent feature work. The team begins work. During sprint reviews, the product owner becomes upset that the team worked on the requested features.

How should the team address the problem?

A Scrum innovation team is funded at varying levels by six (6) market units. Four (4) niche market units complain they are neglected because the team prioritizes mainstream unit goals. The marketing director suggests devoting a constant 40% of the team effort to the four (4) niche units in a balanced way.

How can the team support this request?

The agile team excels at solving technical problems, but when the product owner requests creative or business-related ideas, the team falls silent.

Is this a problem?

A project manager is having difficulty obtaining consistent input from stakeholders and needs their input to identify assumptions and constraints.

How can the project manager improve stakeholder engagement?

Leaders of high-performing project teams __________ team members’ skills and knowledge and keep team members __________ throughout the project.

Fill in the blanks with the correct set of responses.

A project’s daily standup meetings are long, often lasting more than two hours. The project team uses the standup meetings for extended discussions about solutions to project obstacles.

What should the project manager do to improve the daily standup meetings?

A new project team is setting early priorities, and they plan to gain the customer’s trust by delivering value as quickly as possible. Team member C mentions that they have worked with the project sponsor on other projects.

How should the project manager connect these two facts and create an advantage for the project team?

A project to bring a new model of a product to market is in execution when a competitor files a lawsuit claiming that the product violates several of their patents. The courts side with the competitor and issue a cease-and-desist order.

What should the project manager do first?

A project team has just finished development and is planning to have the customer and the sponsor inspect the system’s user interface for acceptance.

Which project management process will facilitate this activity?

The project iteration’s costs are below estimates and work is being completed well ahead of schedule. The resource costs and the scope are being measured in story points.

How should the burndown chart look?

A large construction project is in execution. According to the project schedule, today the project manager has individual mentoring sessions with three stakeholders that are new to the project.

When mentoring these stakeholders, which of the following project management processes might the project manager be performing? (Choose two.)

You are in the process of developing the project management plan for a project which will use agile methods for product development. You want to ensure that the key stakeholders will be kept apprised of the business value delivered throughout the course of the project.

What is your best course of action? (Choose three.)

During a sprint retrospective, the project team suggests purchasing a 3D printer to print out product prototypes. The team says that their work would be more efficient with the printer and allow the project to be completed ahead of schedule. The organization does not have access to such a printer and purchasing it would put the project over budget.

What action, if any, should the scrum master take?

During project execution, after investing in the training of your project team members, you notice that one of them consistently exceeds expectations while performing her tasks. To have the project benefit from the team member’s skills and reduce the risk of missing defects in the project deliverables, you have tasked the team member to handle the most advanced quality inspections.

Where would you record the new duties of this team member?

A project manager is developing the project schedule and wants to empower the team with more decision-making authority than past projects. He creates a Gantt chart that displays activities down to the work package level of the WBS, which are assigned to the team rather than individuals. He then records the work packages in the backlog of a Kanban board.

How might the project manager use inspirational motivation to empower the team through idealized attributes and behaviours?

You are leading a project to develop a smart card for a fare collection system. The client, The Ministry of Transportation, requests that, due to high risk, the project is managed using traditional methods. To develop the system, the team needs a designated client’s representative who is able to clarify requirements and provide ongoing feedback.

Which process will you use to identify this representative?

An agile project enters its third iteration. Even though the team diligently adheres to agile best practices, the scrum master feels that there is something wrong with the team dynamics. Each team member works independently, and during scrum events, the team members are not open to one another and avoid conflict.

In what stage of the Tuckman development model does the team currently operate, and what can the scrum master do to help the team to move onto the next stage?

During a project, the project manager introduces a new column to the risk register. This modification proves to be beneficial in monitoring project risks. The project manager documents the best practice in the lessons learned register and plans to transfer this information to the lessons learned repository.

What else might the project manager do to ensure this best practice is considered for future projects?

A new startup is running a project to design and build a website for families to share solutions to problems encountered when raising children. The resulting knowledge base aims to identify trends in issues, help families identify common problems, and find solutions that work best for parents and kids.

Which of the following should be considered the highest priority when planning and designing how the project team works with the information collected about the children?

When reviewing the issue log, the project manager finds a new entry indicating that additional fencing is needed to address ground security risks on the project. After reviewing the risk register, she finds ground security among the risks identified during project planning. She wants to address the risk but is not sure if the project has enough funds to cover it.

Which data analysis technique can be used to make this determination?

A project team is producing deliverables incrementally in order to take advantage of early revenue. The project is trending to meet all of the baselines. However, the project manager has determined that the team’s velocity has been 50 points for each of the first five sprints with an SPI of 0.83 over the same time period.

How should the project manager respond to the team’s performance?

Four members of an agile team are co-located while two others work remotely from home. The project manager wants to purchase office supplies and other physical and digital tools for the team members to support their day-to-day work, enable collaboration, and promote the use of agile best practices. Which of the following is best for the project manager to buy?

During the development of the project management plan, the project manager learns that past projects suffered from scope creep, ineffective change control process, and low stakeholder satisfaction. To ensure the current project is managed better, the project manager decides to institute regular interactions with the stakeholder community throughout the project.

Which of the following would be the least likely outcome of the project manager’s decision?

To reduce potential conflict and increase productivity, the project manager creates a team charter with clear expectations of acceptable behaviour and diligently enforces the terms of the charter. Despite these efforts, team conflict has become a significant issue and threatens the successful completion of the project.

What could the project manager have done differently to avoid this situation?

You are managing a project, which has been plagued with quality issues, and you decide to schedule a lesson learned meeting to determine how to address the quality issues. The meeting is rather contentious with lengthy discussions about everything that has gone wrong on the project but adjourned without any concrete actions to prevent the problems from recurring.

What might have made the meeting more productive?

The project progresses, the project manager gets complaints from stakeholders who say that project status meetings and email reports are too infrequent to keep the stakeholders up-to-date with the project’s status. The project manager reviews the communications management plan and submits a change request to modify the way the status is reported.

Which of the following is best for the project manager to include in the change request?

A project is in planning. The project has many unknown components making it hard to decompose and schedule adequately. You are a senior project manager, and in a project like this, you would typically plan the schedule to a higher level first and wait until the project has begun to plan the lower levels. However, this project has been assigned to a junior project manager. She is in the process to develop the schedule management plan and approaches you for advice on how to better accomplish this task.

By looking for your advice, what tool is the junior project manager using to plan her project?

A project manager experienced in predictive methods is taking on an agile project for the first time. To help in making a successful transition, the project manager makes a list of situations that may arise from inadequate action as a servant leader.

Which three situations would be on this list? (Choose THREE.)

As the project gets the go-ahead, the project manager requests that with each consecutive sprint, the product owner and team take a proactive approach to managing project risks.

How should this request be addressed?

As the last sprint of the project is about to end, the company realizes that the product does not comply with the data privacy laws of the country where the product is to be deployed. Due to budget constraints, the company has to decide on whether to pay the incompliance fines or do rework. Rework would involve significant changes to the performance baseline.

In this situation, which of the following is most likely to help?

An agile team meets with the customer and stakeholders to plan their upcoming agile project. The participants are looking for a tool that would help them understand the sets of high-value features to be created over time, identify omissions in the backlog, and effectively plan releases that will deliver value to the customer in every iteration.

Which of the following tools would best meet the needs of the meeting participants?

A project manager has submitted a change request which was reviewed and approved by the change control board (CCB). However, the committee chairperson overrules the decision and denies the change request on the basis of its budget and schedule impacts.

How can the project manager verify if the chairperson has this authority?

A project management plan specifies that the deliverables will be developed iteratively, but the reporting to the stakeholders will be done using predictive tools and techniques. As project execution begins, the project manager collects trends about velocity, costs, and quality per each iteration. Then the project manager sums up the data and extrapolates it at a project level.

What is the project manager likely trying to accomplish?

As an agile team works its way through the seventh iteration, a new stakeholder joins the project. The stakeholder frequently contacts the team members to request information and question their methods. The scrum master notices that the productivity of the team drops.

What is the best course of action for the scrum master?

A company has been merged with a former competitor. The merger undergoes a major reorganization. As a result, an agile team is assigned to a new manager who announces that the project has dropped in priority and will lose two of its ten members but would still need to deliver on time.

What is the best course of action for the project manager?

On a project, two change requests were recently submitted for review and approval. One change request was submitted to repair a defective system. The other change request was submitted to modify the terms and conditions of a contract with one of the suppliers. Both of the change requests have been reviewed and approved by the change control board (CCB).

Which of the following processes is least likely to be performed as a result of the approved change requests?

The project manager arranges a series of planning meetings with relevant stakeholders to determine the type and quantity of materials and hardware needed to complete the project. The meeting participants also discuss the required skill levels of each team resource needed for the project and the effort required to complete each activity in the work packages.

Which of the following documents is the least likely outcome of these planning meetings?

As the project team demonstrates the product increment developed during the last sprint, an influential business stakeholder throws offensive comments about the product. When the product owner asks for details, the stakeholder does not cooperate. As the meeting goes on, the team realizes that the stakeholder has negative perceptions about the project.

What should the team do?

Project team members are concerned that a new resource does NOT seem suitable for an assigned task.

How should the project manager respond to this concern?

A project team is using a risk-adjusted backlog to compare the value of addressing the existing project risks and the business value of the product’s features. The team has estimated dollar value for delivering the product features.

Which of the following should they use to determine the value of addressing project risks?

A vendor has been contracted by a business to develop a marketing campaign for their new product. Some of the contract items are fixed, such as warranties and arbitrations, and are locked ina master services agreement (MSA). Others, such as services rates and product descriptions, are subject to change.

Which of the following should the business use to secure contractual relationships with the vendor for these subject-to-change items?

As a project manager, you are in the process of obtaining team members. You lobbied for a particular developer that has worked on similar projects; however, that developer is now committed to a different project.

What should you do?

During the development of a project, the project manager noticed that results are not as good as expected. Which tool or document shows which elements are impacting the key metrics?

A company is using Lean Six Sigma methodology on a project. Midway through the project, an external Lean consultant is invited to conduct an audit to ensure that the methodology is being properly applied.

Which process is being employed?

The Quality Management Plan (QMP) calls for regression testing before each product’s release, but these tests were not included in the Work Breakdown Structure (WBS).

What should the project manager do first?

All quality controls have passed, and a project deliverable is ready to be released to the customer. However, a change request to add new quality criteria has been approved.

What should the project manager do first?

A major project deliverable is completed. What should the project manager and team do to confirm that specifications have been met?

A customer is concerned that the current project deliverable will not fulfill stated project requirements. What could be done to alleviate customer concerns?

A project has been closed and customer care needs to measure customer satisfaction with the deliverables.

What should be done next?

A project manager assigned to an existing project finds that the deliverable quality has been inconsistent. The project manager finds that the team is not adhering to the development standards.

What practice should the project manager employ to ensure higher quality?

A team receives outsourced deliverables and determines that they do not meet the agreed-upon acceptance criteria. What should the project manager reference to verify this with the vendor?

A design project is ready to be transferred to production. What activity is required for phase closure?

A project manager has been selected to deliver one of an organization’s key flagship solutions. Critical success factors include agility, market adaptation, and a quick response to market offerings.

What is one of the key activities that the project manager should undertake to ensure company success?

The first iteration of a project that consists of a minimum viable product (MVP) is now successfully completed. The team members are eager to hand the product over to the client.

How should the product be confirmed as ready for release?

For ensuring that the knowledge gained during this project remains available for future reference, what should the project manager do next?

During project closure, the project manager finds it difficult to obtain successful project completion feedback. Some stakeholders disagree with the project’s success criteria and have been frustrated with the project from the beginning.

To what should the project manager refer to address these concerns?

A project team has recently finished a sprint for developing two features for a fleet management system. Although the team delivered the required features, they encountered several issues and conflicts during the sprint. Team members were upset about this experience and are now showing a lack of motivation due to what has occurred.

What can the project manager do to help increase the team’s motivation and engagement with the project?

An approved change request adds an incentive to a lump sum contract if the contractor is able to maintain the current baseline schedule. What should now be updated?

A project to develop a new product is nearing its closing phase after 6 months of contributions from the project team and vendor. The project manager has confirmed that the project satisfied the strategic goal it was meant to achieve and received formal documented acceptance from the client and sponsor.

What should the project manager do next?

A project steering group has made a decision to change the vendor that will deliver a component of a project.

Which of the following activities should be included in the handover? (Choose 2).

Which of the following is not considered during project/phase closure?

You are the project manager on a project delivered by a Scrum team. The project sponsors are not familiar with the Scrum framework and were invited to attend the first release retrospective. They ask you to describe the scope of this event.

Which of the following are the goals of the retrospective event? (Choose 3)

A pilot project is ready to close, and the project team wants to capture the challenges that were overcome and the opportunities for future work. Where will they document this information?

A project manager needs to formally complete a project, but a supplier says an invoice has been paid twice. The project manager knows that the invoice was approved but cannot find evidence of a duplicate payment. The project manager needs to close out this project in order to start a new project.

What should the project manager do?

Which of the following is performed in project/phase closure?

A large infrastructure organization is reviewing and standardizing project tools and techniques.

Regarding the question “When should the decision be made to take corrective action?”, which process group can this question come from?

A company that is heavily focused on delivering projects using predictive approaches on-boards a new project manager who uses hybrid approaches. The scope of the project contains a number of unclear requirements.

How should the project manager plan the delivery of the project?

A project manager is concerned that team members spend too much time assisting operations and maintenance staff with a recently completed and delivered project component. The project manager has referred to the organizational process assets document to validate that the component was signed off and ownership was transferred.

To which additional documents should the project manager refer?

A project has components that will be outsourced. The project manager just completed a major milestone and is evaluating the performance of one of the major project vendors.

What part of the procurement process is the project manager most likely in?

A project manager is formally closing a project that has been completed. Why should the project manager document final project activities?

A project manager just completed a project in an organization that values lessons learned. Leadership encourages all the project stakeholders to use the process, tools, and results from the lessons learned repository in future projects. Preparing to update the lessons learned repository, the project manager has gathered relevant project data and feedback.

What should the project manager do next?

As a project manager of a technology firm, a change in the scope is required to implement a change in the project. What tools can be utilized to better understand the impact of the change?

A project was cancelled during its initiation phase due to lack of adequate resources. What should the project manager do?

A group of stakeholders at a financial institution are conducting a project closure review. Some of the stakeholders are concerned that the project deliverables do not satisfy the established closure criteria. What is the first thing that the project manager should do to address this issue?

A project manager is working on a large business transformation project. All of the build deliverables were signed off and the project manager is managing the transition to BAU (Business as Usual).

Which of the following are important operational readiness considerations that the project manager needs to consider? (Choose 2).

Which of the following is not part of the Validate Release in Transition phase?

A transportation company is transforming its operational processes and the main system this company uses to move freight. The scope statement is in place. An iterative delivery approach has been agreed by all stakeholders.

What does the project manager need to do next to help the team understand the work that needs to be done?

A project manager is involved in a project where requirements are constantly evolving.

What should the project manager do to achieve success?

A new product was accepted by the customer, but after two weeks the project manager receives a complaint from the customer saying that the product’s functionality is incomplete.

What should the project manager do first?

A project manager works for a global company and understands the importance of the requirement management plan. When should the requirement management plan be implemented?

A project manager is reviewing project histories, resources, and performance data to apply stored knowledge to a new project. Where is the first place the project manager should look?

A project manager is in a successful automotive company with high quality standards. The project manager needs to ensure that they create a high-quality WBS.

Which of the following is not a key characteristic of a high quality WBS?

During testing of a project component, a senior tester discovers a functionality that will ensure the future performance of the project’s solution. This will create a change in scope.

Which type of change request should be made to include this functionality?

Which of the following project artifacts do not utilize the WBS as an input?

During acceptance testing of a deliverable, some senior stakeholders complain that a feature essential to their department was not included. What should the project manager have done to prevent this?

Technical requirements are mostly product or service dependent, and the motto of this is “to capture all dimensions of the product features that will be converted into implementable and testable activities to be performed in the project”. Which requirement is not classified as a technical requirement?

During a project run by a project manager, a couple of stakeholders have a discrepancy regarding agreed upon measures of one project result.

What next step should the project manager take?

A project team discovers an opportunity to enhance software without impacting the budget or schedule. The team makes the enhancement without proper documentation, which later causes production issues.

What process should have been conducted to prevent this?

Common problems during project scope definition are internal and external dependencies. Which of the following is a dependency that can add complexity to the project?

A project manager is assigned to a project and the first task is to assist in creating the Work Breakdown Structure (WBS). Which tool, technique or document is used as starting point for an effective WBS creation?

A project team completes the identification of project and product requirements. Which of the following were used to accomplish this?

A project manager is gathering knowledge related to the project and product requirements. Which approaches are classified as explicit knowledge transfer? (Choose 3).

A project manager’s team has identified the lack of proper knowledge transfer expectations in the project. Which of the obstacles does not apply in this situation?

After consultation with executive stakeholders, it was decided that the project manager would replace a vendor while the project is in the execution phase. The new vendor simply has more domain knowledge and was not identified earlier but is probably the right vendor candidate now.

Which of the following documents would contain the best information for the new vendor?

The sponsor of a hybrid project wants to see a more detailed breakdown in the project charter, not just the milestones. The project manager informs the sponsor that preparing the breakdown will require two more iterations.

Why is this additional time required?

A project manager is working on requirement management in a pharmaceutical company. Which improvement is something the project manager’s organization should expect as an outcome of the project?

During a standup meeting, some of the team members strongly disagreed about how tasks have been distributed. They feel tired and frustrated because task distribution has been a frequent complaint throughout the project.

What should the project manager do?

A company contracts a software vendor to implement and customize a new software application and assigns a project manager to initiate and lead the project. Which of the following inputs to the project charter describes the key deliverables?

A new project manager at a company is contracted to build a traffic measurement and control application. The municipality has just rejected the traffic measurement portion of the application because of non-compliance with national regulations.

Who is responsible for achieving compliance with the national regulations?

A project manager working in an agile environment realizes that some new team members have difficulty understanding what older team members did to get certain results on the project. What should the project manager do?

A project manager is involved in an e-commerce development project. The project has been completed successfully using the hybrid model and initiated operations handover. The project manager notices that the development team is relaxed and not spending time on the handover process, which is impacting application support.

How should the project manager handle this situation?

In an agile development environment, when should a risk analysis be performed?

A project manager calls a meeting to identify risks for a complicated project. Several subject matter experts are invited to this meeting along with the project team.

Why has the project manager invited the subject matter experts?

A project manager who is handling multiple projects in five different countries has issued a new directive on workplace attire and office arrangements. This has been met with resistance in three countries, resulting in a series of misunderstandings with the project manager.

What should the project manager have done?

During project execution, the project manager realizes that a team member is not completing tasks in accordance with the project management plan. What is the first action the project manager should take?

A project manager used to work on predictive projects and now has started working on a project using a hybrid approach. What should the project manager do to enable the teams to focus on their mission?

A project team’s performance has declined for the last three iterations. Some of the team members are disappointed and raise their concerns during the retrospective meeting.

What should the project manager do?

A project manager works for a company that is involved in complex turnkey projects. During a close assessment of the team, the project manager finds that the team does not have experience in adjusting to frequent changes with project requirements and communications.

What should the project manager do to ensure great team performance?

A project manager is using an agile delivery approach for a project. The team members and business stakeholders are unfamiliar with formal requirements prioritization methods and are inexperienced with agile delivery approaches. The project manager wants to ensure that the critical business requirements will be planned and delivered.

What prioritization technique should the project manager use?

When reviewing the project team’s performance, the project manager realizes that the team velocity is not fast enough to meet the next review gate goal. What should the project manager do?

An agile team is receiving multiple unplanned requests for product enhancements in an iteration. This impediment is causing team to slip scheduled tasks.

How should project manager/scrum master solve this impediment?

In a program, several groups are identifying problem solving techniques and each group presents a proposal. Among those listed, which is valid?

The project manager for a complex project discovers that a certain team member has missed several targets. What should the project manager do?

An organization decides to implement the Scrum delivery framework. The project manager is using an impediment board with the Scrum team to identify and raise impediments.

What should happen after the impediments are recorded?

An events company is designing a new event for a client that holds biannual conferences. The project is being managed by a new project manager who, after reviewing the last event that occurred 6 months ago, is concerned about issues that may recur.

What type of session should the project manager facilitate?

A goal has been set at four months for a project team to distribute a product. Unfortunately, it will be difficult to adhere to that time frame due to team members having individual tasks to complete.

How should the project manager handle this situation?

A project manager is managing a hybrid project. A stakeholder has directly contacted a team member and has requested a change. Due to the request, the team members were distracted from their work, which caused a loss in productivity.

What should the team member do?

A project manager learns that the project team will miss a milestone because team member A has not completed the task requirements needed by team member B. When meeting with team member A, what should the project manager do?

During a team meeting, team members asked the project manager to advise them on project dependencies. What should the project manager ask the team to do for internal dependencies?

A project manager working on an agile project discovers that the allocated budget and resources are insufficient to cover the estimated total cost. The PMO recommended the development of requirements prioritization model.

What should the project manager take into consideration in the model?

A project team working on a change-driven project is continually missing the release timelines. The project manager identifies that an experienced team member is assigned to multiple projects.

What should the project manager do?

During week two of a 2-week sprint, one of the core team members has an emergency. What should the project manager do?

A project manager for a small company is assigned to a project with a scope that is complex and new. The program manager recommends creating a team with individuals that can offer complementary expertise.

What are the characteristics of the network that should be built?

A project leader is on a very complex project, which is in the middle of a sprint. A stakeholder comes across the project manager and informs them about a requirement and proposes to call a meeting to inform team members.

What should the project manager do?

A project manager in an organization selects an agile delivery for a cutting-edge technology project. The project manager develops a professional network and wants the product owner to join this network.

Which two benefits will the project manager use to encourage the product owner to join and participate in the network? (Choose two).

As part of a temporary assignment, a project manager is leading a business project. During a daily status meeting, it was discovered that the project manager’s former department has not completed a task. This is delaying the current iteration.

What should the project manager do?

A product owner presented the backlog to the team, and the team raised concerns over implementing some of the features due to various impediments. What should the project manager suggest that the product owner do next?

A project integrates with several systems developed by various vendors and one of these vendors has gone out of business. What should the project manager do first?

A project manager working in a global organization decides to build an intra-organizational social media platform. The platform would be used to exchange information, knowledge, and experience within the organization.

Which three challenges should the project manager be prepared to deal with? (Choose three)

A project manager is working on the development of a business case to secure funding and resources. What is needed to ensure that the right priority is assigned to the project?

A project has the following characteristics:

• The project manager is being asked to deliver a business result in a compressed timeline; the original timeline was one month, but the newly requested timeline is two weeks.
• In the resource planning activity, the project manager heard from another team member that no technical resources are available to join the team; however, the project manager knows the technical resource manager from a previous project.

What is the first action the project manager should take?

A company executive who is not a key project stakeholder of a project has expressed continued interest and opinions directly to the project team. The key stakeholders are becoming annoyed and perceive the executive to be interfering and causing unwanted noise, but the project team finds the executive’s inputs helpful.

What should the team do first?