The team lead is having a coaching session with a team member. Read the scenario and answer the question.
Lead: We’ve noticed that your work is a few days late again.
Team Member C: It is. I took extra time to fine-tune settings before handing off to the release team.
Lead: OK. We have been through this for the last four sprints, and we need to resolve it. After sprint 3, you blamed a faulty technical setup for the delay, but we found out that was not accurate. Do you think you can give us more realistic estimates next time?
Team Member C: Yes, I was wrong. I thought I was giving realistic estimates, but I realize that after three sprints, my method must be flawed.
Lead: Do you want to do a planning session together so we can figure out a better way?
Team Member C: Yes, that would be helpful. I know that my delay is causing stress on the team. Thanks!
Which two steps in emotional intelligence (EI) has this team member just realized? (Choose two)