ITIL™ 4 Specialist: Create, Deliver And Support​

ITIL 4 Foundation

PMOBytes, a leading provider of professional training and certification courses, offers an exceptional learning experience for the ITIL 4 Specialist: Create, Deliver and Support.

PMOBytes Delivers ITIL™ 4 Specialist Training with Precision. Join us to master the art of creating, delivering, and supporting digital services. Elevate your processes, empower your teams, and align with business goals seamlessly. Transform your learning approach with PMOBytes, where expertise meets excellence.

   What’s Included?

  • Duration: 3 Days
  • Domain: Service Management
  • Delivery Method: Blended, Virtual Classroom, Self-study
  • Accreditor: AXELOS, PEOPLECERT
  • Exam Voucher Included
  • Pre-Course Questionnaire

Transform your learning approach with PMOBytes, where expertise meets excellence.

Course Description

The ITIL ™ 4 Specialist: Create, Deliver and Support module 

  • It is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation.
  • It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
  • It is a 3-days course based on the ITIL™ 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL™ 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the exam.

Course information

  • In-depth exploration of value stream integration: Learn how to seamlessly align different activities and processes to optimize IT service delivery.

  • Hands-on experience with best practices, methods, and tools: Gain practical expertise in the latest ITIL 4 techniques to enhance your professional toolkit.

  • Diverse learning options to fit your style: Choose from blended, virtual classroom, or self-study formats to accommodate your schedule and preferences.

  • Preparation for the certification exam: Get ready to ace the exam and earn the ITIL 4 Specialist: Create, Deliver and Support credential, recognized by AXELOS and PEOPLECERT.

  • Convenient exam voucher included: Save time and hassle with the included exam voucher, making your certification journey even smoother.


The ITIL ™ 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Professionals with the following job titles are expected to benefit from this module:

With IT Background:
IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer, Data Analysts, Data Scientists

With Business Background:
Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager

Course Outline

Module 1: Organization and Culture

  • Organizational Structures
  • Team Culture
  • Continuous Improvement Culture
  • Collaborative Culture
  • Customer-Oriented Mindset
  • Positive Communication

Module 2: Effective Teams

  • Capabilities, Roles and Competencies
  • Workforce Planning
  • Employee Satisfaction Management
  • Results Based Measuring and Reporting

Module 3: Information Technology to Create, Deliver and Support Service

  • Integration and Data Sharing
  • Reporting and Advanced Analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence and Machine Learning
  • CI/CD
  • Information Model

Module 4: Value Stream

  • Anatomy of a Value Stream
  • Designing a Value Stream
  • Value Stream Mapping

Module 5: Value Stream to Create, Deliver and Support Services

  • Value Stream for Creation of a New Services

Module 6: Value Stream for User Support

  • Value Stream Model for Restoration of a Live Service

Module 7: Prioritize and Manage Work

  • Managing Queues and Backlogs
  • Prioritizing Work
  • Shift-Left Approach

Module 8:Commercial and Sourcing Considerations

  • Build or Buy
  • Sourcing Models
  • Service Integration and Management


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