A product owner in an agile project complains of too many meetings in their monthly schedule. There is NOT enough time for project work. They instruct the project manager to prioritize some meetings and decrease the frequency of others.

Which two of the product owner’s meetings could the project manager deprioritize so that they attend less frequently? (Choose TWO).

A company is struggling to define the scope of a new project that has multiple phases with a high level of dependency between the phases.

How should the project manager approach this challenge?

A project involves six different companies, and the project sponsor is a global organization. At the midpoint of the project, the project manager learns that one stakeholder is experiencing difficulties and CANNOT provide their former level of involvement.

The project manager needs to __________ and then __________. (Fill in the blanks with the correct pair of answers.)

During work on a government project, stakeholders exert pressure on the project manager to comply with their preferred actions because they have extremely complex regulations and constraints.

The project manager wants to build a successful relationship with these stakeholders because the company hopes to win more contracts with the government.

Which two approaches should the project manager take? (Choose TWO).

A project manager is creating an agenda and presentation materials for a kick-off meeting that will involve stakeholders across the globe.

How can the project manager facilitate and optimize stakeholder engagement?

A global organization sponsors a project that involves six (6) different companies. When the project is partially complete, the project manager learns that one stakeholder is ill and needs to decrease their level of involvement.

What should the project manager do?

A small group of users complains during a project’s user acceptance stage, stating that their expectations are NOT met.

Which action could help avoid this issue on future projects?

A project manager is working with three (3) key stakeholders. Each has a different vision regarding the project and its goal. They each feel strongly about their opinion.

How should the project manager obtain approval of the project charter?

A project has the following characteristics:

– A functional manager is also a project stakeholder.
– The functional manager has time constraints and delegates project responsibilities to someone else on the functional team. This person becomes a new stakeholder.
– The new stakeholder is NOT attending meetings.

How should the project manager engage this new stakeholder?

How can a project manager gain a stakeholder’s approval, if the stakeholder believes a project’s deliverables were NOT achieved?

A project manager realizes that stakeholder interests will conflict on a project and decides to utilize a stakeholder engagement assessment matrix.

The matrix pinpoints an influential stakeholder who is resistant to the project. The project manager needs to align this stakeholder’s expectations with the goals of the project.

How can the project manager accomplish this goal?

After missing two (2) consecutive major deadlines because of delayed glass deliveries, a manufacturing company changes its glass supplier to meet production deadlines. Three (3) months later, production reports quality problems with the new glass. The project manager determines that the supplier change caused quality problems.

How should the project manager avoid this issue in the future?

In order to speed the completion of project Z, a project sponsor requisitions a project team that can work a full 24-hour day, in three (3) shifts, in hazardous conditions.

– Team A: 02:00h – 10:00h
– Team B: 10:00h – 18:00h
– Team C: 18:00 – 02:00h

In order to work nighttime hours safely, teams A and C will need to receive overtime pay and the company will need to increase security measures and their insurance coverage.

Where should the project manager document this request in the project charter?

After the start of a project, the project manager learns that an expected governmental subsidy may NOT be available.

How should the project manager address this issue?

Project C is a partnership between a major city and a government contractor. Each of these entities have a different risk threshold, so it is the project manager’s role to ensure a risk approach that will satisfy both parties. Project C has a realistic schedule and an adequate budget; however, the project manager worries that unplanned events could threaten the project’s success and cause the city sponsor to be concerned.

How should the project manager handle this situation?

While a project manager is preparing the monthly project status report, four (4) new risks are identified. These four (4) risks could affect key milestones.

What should the project manager do before presenting this new risk information?

A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four (4) project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale (1 is the lowest and 5 is the highest).

RISK PROBABILITY IMPACT
A 3 5
B 4 2
C 3 3
D 2 2
Based on the above information, in what order should the project manager rank these risks for risk management purposes?

A team member has taken unplanned leave during the execution of a project, causing the project team to reschedule some tasks. As a result, critical activities are now occurring at the same time.

What is the first thing the project manager should do?

A retiring project manager hands over all materials to a new project manager. The project appears to be running smoothly, until a critical component fails during testing.

What is the appropriate first step when responding to this issue?

A customer’s end users have NOT completed the required training. The project manager must consider the risk it poses to the timely completion of the project. End user training is a required project deliverable.

Which action should the project manager perform?

Due to resource challenges, a contractor is late with a critical project deliverable, even though the work is nearly complete. The project must be delivered on time because the next projects depend on on-time completion of this one.

There is a 22% buffer in the project budget for cost overruns, but only three (3) weeks left in the schedule.

How can the project manager resolve this issue?

During a conversation with a friend, a project manager hears that union action may occur within the next two (2) weeks. The project manager knows that at this stage of the project, any project delays could cause substantial harm to both budget and schedule, and any union action will affect the project team.

Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. Also, the project manager has worked successfully in the past with the union.

How should the project manager respond to this issue?

A project manager implemented an approved change to manage a risk. Three (3) months after the implemented change, the project manager learns that the change did NOT produce the desired result, instead producing negative consequences.

How can the project manager avoid this problem on future projects?

The project sponsor requires a project team composed of resources that live in four (4) different time zones, working in four (4) different locations. The project sponsor did NOT consider the challenges created by this requirement and believes that the dispersion will provide an ideal project team that will save costs.

Where should the project manager document this in the project charter?

A company wants to reduce future operating costs by installing solar panels on the facility being built by using a local government subsidy for energy-efficient projects. They have NOT yet applied for the subsidy.

Before the project starts, the project manager is describing project risks.

Which statement best describes the risk to the project if the application is NOT successful?

Although the sponsor and project team say that the new project has an adequate budget and realistic schedule, the project manager worries that unplanned events could threaten the project’s success.

What should the project manager do first?

Prior to preparing a monthly project status report, a project team brings three risks to the project manager’s attention.

The project manager wants to reference additional information before presenting this as new risk information.

Where can the project manager look to evaluate these risks?

A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help with this concern, the project team identifies four (4) project risks and then evaluates both the probability of occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale (1 is the lowest and 5 is the highest).

RISK PROBABILITY IMPACT
A 1 5
B 4 4
C 2 5
D 2 2
Based on the table in what order should the project manager rank these risks for risk management purposes?

A project is being implemented.

The research and development department communicates to the project manager that the product’s requirements have changed. These changes were NOT anticipated, may significantly influence potential sales numbers, and could impact project scope.

Which action should the project manager take?

A project manager works for a company that is preparing to develop a new product. The new product will require skills that are NOT currently available.

To initiate this project, what should the project manager do?

A project is being planned in a remote area with limited access to vehicles and equipment. Additionally, the road to the site goes through a protected area, and the government has required the company to sign a contract that they will protect the environment and road from damage.

The project manager decides the best way to manage this risk is to deliver all heavy equipment themselves, despite the significant added expense.

What type of risk response is the project manager demonstrating?

A project is started with an approved scope.

As the team implements the project design, a team member states that the product will NOT meet the requirements in certain situations. Correcting the issue increases both scope and costs, and the project will also miss the deadline.

The project sponsors do NOT have additional funding to support the project.

What should the project manager do first?

A project is at the planning stage. The project manager realizes that producing a complex, multi-functional application is NOT feasible with the current number of resources and decides to hire more resources for the production of the application. The project manager identifies and contracts temporary resources.

Which risk response strategy does this scenario exemplify?

A smart grid project combines predictive and agile tracks. The agile team detected a major software defect after its release and began working on a correction. But the defective release was deployed by the predictive track, and this caused a field test to fail.

Which measure would be most effective to prevent similar problems in the future?

The latest software build for a virtual reality headset release did NOT include urgent change requests already implemented by the electronics workstream. The product owner informed the software team about the change during a daily meeting, but NO ONE recorded it.

What should the project manager do to avoid this problem in the future?

A security-classified, agile software project requires outside expertise and delivery to add a module based on machine learning. An approved supplier asks the project manager to join the daily meeting with the supplier’s agile team, but the project manager’s schedule is too full with internal meetings.

How could the two teams synchronize interactively but somewhat less frequently?

As a result of multiple regulatory changes, a governmental agency is added as a key stakeholder on a complex project. The project manager wants to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change.

What should the project manager do?

After a project delay, the project manager determines that a change is needed to the product deliverables in order to ensure quality. The project manager takes the following steps:

1. Issues a formal change request.
2. Communicates the change to all stakeholders.
3. Receives feedback that the communications approach did NOT meet stakeholders’ expectations.

What should the project manager do next?

Project A is developing a customer service prototype for a company’s marketing department. The customer stakeholder group includes franchise owners and direct customers of the company. The prototype scores 95% on fulfilment of the functional requirements defined in the scope, which is a passing score in the project’s agreed quality metrics.

The franchise group is unwilling to approve the prototype since it does NOT fulfill a particular functional requirement, but the direct customer group gives approval.

How can the project manager handle communication with this diverse stakeholder group?

A project team has set up an unofficial online communications platform to enhance communication.

The project manager was NOT aware that this platform existed until recently, after learning that its use has facilitated some activity that a stakeholder finds concerning.

Which action should the project manager take?

An informal and unofficial blog was set up to enhance communication and morale among project team members.

The project manager was NOT previously aware of the blog but has discovered that team members are using it inappropriately. It has caused some offense.

What should the project manager do?

A governmental agency becomes a key stakeholder on a complex project due to regulatory changes. In light of the change, the project manager needs to develop an understanding of this new stakeholder and identify any new high-level risks that may result from the change.

Which two options should the project manager use? (Choose TWO).

In response to slippage on some scheduled tasks, the project manager reprioritized a number of subsequent tasks to try to fix the problem.

This did NOT work, so the project manager needs to escalate the issue.

Which two (2) items will the project manager need to consult? (Choose TWO).

A project’s single sponsor has been replaced by a steering committee due to a significant increase in project size.

How should the project manager approach this change?

The initial draft of a project management plan is completed.

The project manager plans to show the draft to stakeholders for approval. The project manager has limited time to gain approval, the project management plan is lengthy, and stakeholders are located all over the world.

The project manager needs to ensure that the review of the plan is completed on time.

Which action should the project manager take?

A project is delayed because the deliverables are NOT of acceptable quality. A change is required.

First, the project manager issues a formal change request and communicates the change to all stakeholders. The stakeholders are NOT satisfied with this. They want a more detailed report about the nature of the delay.

What should the project manager do next?

A complex project with high security protocols has key stakeholders located in the United States, France, and China.

A senior manager requests confidential project information to be shared with a project partner.

Which step should the project manager take next?

The pandemic has caused delays which will make it very difficult to launch the new product on time. Television ads for the launch date are already purchased, so the CEO has asked the project manager to find a way to launch the product even if some minor features are NOT included.

Which measure would be the most effective step toward a successful and timely product launch?

A company is losing market share to competitors with new business models. The agile team is asked to restrict the number of features of a product and release a version more quickly to the market.

How will this request impact the planning?

The marketing director wants to be first-to-market, to launch a version of a smartphone shopping application for retired people, and has asked the agile team to develop it.

What should the project manager do to begin the development process?

An efficient agile team in a large corporation generated ideas and added innovative features to the backlog. After the additional features are tested and complete, the portfolio owner rejects all of them.

What is the most likely reason this situation happened?

A travel company wants to create smartphone applications for their users. Competitors are racing to do the same. The product owner’s vision describes several versions of the app: Basic, Basic Ad-free, Pro, and Premium.

Which project approach is best suited to the company’s needs?

A project manager for a construction firm meets with stakeholders. All stakeholders agree on a 20-month lifecycle for a project. After work has begun, the project manager learns that stakeholders would like project completion within no more than 16 months.

Which step should the project manager NOT take?

During one daily standup meeting, team members suggest that rework is being caused because there seems to be too much work.

How should the project manager respond to this?

A customer indicates that they would like to add a functionality to a product in development. Although this request is made during the execution stage of the project, the project manager determines that the cost for the addition would be small. The additional functionality, if successful, would increase the opportunity for profit.

What should the project manager do next?

A project manager needs to ensure that the team delivers business value within the required timelines. The project manager recently learned that key stakeholders are worried that the current release plan will NOT meet urgent business needs.

How can the project manager effectively respond to stakeholder concerns?

A project manager develops a project management plan and schedule based on an agreed-upon project lifecycle of 16 months. Later, due to changing business requirements, the project sponsor requests completion within nine (9) months.

How should the project manager respond to this proposed change?

The company has hired a new Architectural Excellence board with a mission to promote new programming paradigms. The agile team continues to work on new and existing software products.

How should the project manager deal with this new development?

A frustrated agile team member approaches the project manager to complain that a senior team member is claiming all the “interesting” backlog items and leaving the tedious activities for everyone else.

How should the project manager address the complaint?

A project manager went on a vacation and returned to discord. According to two stakeholders, stakeholder C is causing problems. Every day for the last two (2) weeks, stakeholder C sent an email to the team, checking progress and giving new instructions. The team ignored the emails and continued working, but the other stakeholders are concerned about stakeholder C’s behavior.

What should the project manager do?

A planned task in a sprint was nearly NOT completed because of an issue that appeared three (3) days prior but was NOT resolved. The team resolved it in the next daily standup meeting, but the project manager wants to prevent this type of situation in the future.

What should the project manager do?

A company is constructing recycling plants in fifteen (15) countries around the world. The lead in the project management office (PMO) wants more timely progress reporting and experience sharing between project managers in each of the geographically distant projects.

Which two agile methods might the PMO use to fulfill this need? (Choose TWO).

Members of a virtual agile team are separated by seven (7) time zones. Daily meetings are too long, and the problem is made worse when laptop cameras switch between the speaking members.

Which two measures should the project manager take to achieve shorter, more efficient daily meetings? (Choose TWO).

A financial software company serves stock markets worldwide. An experimental quality assurance project has agile teams working in three company offices: Seattle, Tokyo, and London. The teams work in two shifts in each location at the following times in each time zone:

Shift 1: 08:00h to 16:00h
Shift 2: 16:00h – 0:00h

Which collaboration method would ensure the fastest “follow-the-sun” problem resolution?

A governmental anti-money laundering software project needs a solution to collaborate with a remote agile team of four (4) people in another country. Spontaneous verbal communication between the teams must be supported. All the remote team’s workstations and Kanban boards must be visible at all times.

Which virtual team collaboration solution is most appropriate?

A project manager with limited experience managing globally distributed team members is appointed to a project with team members who are all from another country and speak a different native language.

To successfully manage this project, the project manager needs to have cultural sensitivity.

What of the following actions should the project manager NOT take?

A team misunderstood one product functionality documented in an earlier stage of the project. During the current iteration, the functionality has NOT yet been developed, but a business representative has mentioned the deficiency.

How should the project manager proceed?

During a challenging stakeholder meeting, one stakeholder indicates that they will reject an iteration’s deliverable.

What should the project manager do?

A product owner repeatedly complains, saying that a function developed by the development team does NOT seem to align with the original design.

What will help to solve this issue?

An agile development team changes a design element in a project. Testing results improve dramatically over the next two iterations. At the third iteration retrospective, the product owner is unhappy to learn about the change to the original design and asks the team to redo the work based on the original design.

How can the project manager prevent such situations?

The agile team sometimes has idle periods while awaiting a product director to inform the product owner on new goals. The decisions depend on analysis of market research.

Which measure could reconcile the needs of the director and the agile team?

The IT department of a glassware manufacturer enthusiastically approved the agile team’s mid-project demo of quality-checking software for assembly line workers. However, the final product was considered UNUSABLE because the workers’ gloves are too thick to press the machinery’s small buttons.

What should the project manager do to avoid this kind of failure in the future?

A project manager observes that team members are in a low mood after demos. Feedback from stakeholders is constantly causing concern for the team. As a result, the team rushes through product demos, and the interaction between the team and stakeholders is minimal.

Which action should the project manager take?

The project sponsor is NOT convinced that an agile track should be used in a new R&D project because the company needs to be certain that specific features will be ready for mass production by a specific date.

Which three agile methods can ensure that the sponsor’s needs can be fulfilled in a hybrid project approach? (Choose THREE.)

A project has a quality management plan in place.

This plan states that project deliverables must be reviewed for quality at least five (5) business days before the deadline. Four deliverables have failed the quality requirement.

What should the project manager do?

The sales and marketing director at company A reports a 40% drop in revenue and significant increase in returns for Widget version 6.0. Customers are complaining directly to customer service and the social media teams report a high rate of negative feedback.

The project team is already working on Widget version 6.1., which is a small set of upgrades and bug fixes. The director gets in touch with the team, requesting a full disclosure of the version 6.0 and 6.1 requirements.

How should the project manager interact with this stakeholder?

A contractor has sent an email request for urgent payment of their last invoice on a project that is going through a long execution stage with multiple contractors.

How should the project manager respond to this contractor’s request?

A key stakeholder voices a concern during the planning stage about whether the available resources are adequate to meet the objectives of the project. After further discussion about the requirements and the number of resources identified, the project manager is hesitant about the original plan.

Which two steps should the project manager take next? (Choose TWO.)

A customer is NOT satisfied with the delivered product, saying that it was NOT what they expected. The project manager is surprised, because the agile development team delivered the product several iterations early.

What is one way that the project manager could have avoided this result?

Project manager A identifies three critical risks with probability of a high impact on the schedule and budget of project A—this project is producing critical deliverables for the company.

The team meets to devise a solution for the risks and decides that three specific resources will be required to address the risks. However, these resources are already committed to a separate project, which is managed by project manager B.

Which party should the project manager work with first to find a solution?

A project manager is preparing the charter for a project. The project aims to automate 30 percent of the company’s product testing. The project sponsor advises the project manager to assign senior test engineers to identify the tests that can be automated.

The test department manager, however, is NOT cooperative because they believe that the project will lead to downsizing in their department.

Which two actions are suitable in this scenario? (Choose TWO.)

Several unforeseen impediments suddenly appear on the Kanban board in a hybrid project. Each team member has reported one or more different problems relating to a regulatory specification issued by the predictive track.

Which parameter is likely to be highest in the risk assessment?

Several items remain in the Kanban blocked column despite the team’s efforts to address them. The retrospective reveals that all the impediments can be traced back to a particular department head. Previously, the project manager has tried to educate this stakeholder, but they still show resistance.

What should the project manager do next?

Several items remain in the Kanban blocked column despite the team’s efforts to resolve the issues. The retrospective reveals that all of the impediments relate to mandatory corporate business processes, which introduce wait times.

What should the project manager do next?

A longstanding, key team member in a virtual team has been unmotivated for weeks after the death of a family member. Because of this, several project activities are behind schedule, impacting the project’s critical path.

How should the project manager handle this situation?

A new project manager needs to deliver a high-stakes agile project. The vendor working with the team is in another country. Though this vendor has delivered excellent quality work on time in the past, they are currently behind schedule. The team explains to the project manager that their attempts to get the vendor back on schedule have failed. They have sent emails and phoned, but the vendor only gives vague, noncommittal responses. The product owner insists that this vendor is essential to the success of the project and an important partner of the business.

Which action should the project manager take?

During an iteration, a project team working in country B encounters problems that may cause a delay in completion of task B. Teams in country A need task B to be completed on time in order to meet their schedules. These teams work together virtually.

What can the project manager do to resolve this problem?

Project D is working virtually because of a recent natural disaster. Several activities are delayed because a project team member has NOT been working for the past week. This impacts the critical path.

How should the project manager respond to this problem?

A project manager in a virtual team realizes, during the third iteration of product development, that the team dashboard that shows progress on work is faulty and is NOT showing updates.

Which action should the project manager take?

During a meeting, a project manager learns that a business result needs to be delivered in four (4) weeks, although the original schedule stated sixteen (16) weeks. The project manager also hears that there is NO available technical resource. The project manager knows the technical resource manager because they worked together on a previous project.

What is the first thing the project manager should do?

Before the next iteration begins, project team B meets about an unexpected challenge which threatens to delay the current phase. The task in the next iteration CANNOT be completed because of this challenge. Another team within the project is depending on timely completion of Task 1 in order to fulfill their work.

How should the project manager resolve this issue?

On an agile team, staff members from various organizational departments rotate in and out, to augment the team.

How can the project manager help shield the permanent team members from disruption?

A new resource joins a working project team and is assigned to a small project that is critical to a larger program milestone. Unfortunately, the new resource is under-skilled and very nervous. The team dynamic has become awkward, and work has slowed on the small project.

Which are two possible ways for the project manager to handle this situation? (Choose TWO).

During a technical project, a well-liked project member is reassigned to a different project. The team has expressed disapproval regarding the reassignment.

What action can help mitigate the team’s disapproval?

A project manager in an organization that uses traditional project management is assigned to an ongoing project. Recently, the organization has started to use agile methodologies for projects. The project manager hears that some team members think key subject matter expertise is missing and that the team does NOT collaborate enough.

How should the project manager respond to these team members’ concerns?

A project manager is working on a small project that is critical for a larger program milestone. A new resource has been assigned to replace a key resource who had to leave the project. Unfortunately, an outside stakeholder claims that the person who assigned the new resource sent their weakest team member.

How should the project manager approach this rumor?

A key team member is asked to move to another project during the middle of a technical project. The team believes this is an unwise move and expresses concern.

Which action will help to resolve the issue?

A technology development project has the following characteristics:

It requires a highly skilled resource that is unavailable locally.

The project manager has identified a resource who can do the work, but the resource lives in a different country and requires a work visa.

The work visa process is taking more time than anticipated.

What should the project manager do?

During Project A’s kickoff phase, the project manager provided training for the entire team regarding the specifics of the company operations that the project supports.

A year later, project productivity is suffering because members who were added later in the project do NOT have the same level of understanding.

How should the project manager respond to this challenge?

A project has the following characteristics:

– Schedule performance issues occur due to low expertise levels of project resources.
– Junior-level resources are NOT completing tasks in a timely manner.
– Highly-experienced resources report that their junior colleagues are performing unnecessary tasks.

In what two ways can the project manager enhance the performance of this team? (Choose TWO.)

An agile approach is required during the final phase in a team’s project. As the team discusses the phase, some team members disclose that they have NOT worked with agile before. The deadline is approaching soon.

How should the project manager respond?

Some agile approaches have recently been added to an infrastructure company’s predictive processes. The team is NOT completing the planned story points, and they are becoming passive. The project manager is concerned and wants to improve productivity.

Which two actions should the project manager take? (Choose TWO.)

A project team has been efficiently delivering results. The product upgrade they are working on must be released in three months or else a competitor’s new product will make theirs obsolete. Citing this reason, the product owner makes a sudden request for a feature revision. However, no one on the project team is capable of doing the work. The project sponsor is willing to extend the budget but CANNOT extend the schedule.

What should the project manager do?

A team decides that an agile approach fits the needs of the next phase in their project. Unfortunately, some team members have NOT had the appropriate agile training.

How should the project manager respond to the lack of agile training?

Several new members are added to an ongoing project. Although all original team members received basic training on the specifics of the business operation that the project supports, the new members do NOT have the same basic understanding. This lack of understanding results in decreased productivity.

How should the project manager respond to this issue?

Project A is experiencing schedule performance issues. After assessing the issues, the project manager determines that project resources have low expertise levels.

Specifically, a few of the senior-level resources perform irrelevant work, and some inexperienced resources take too much time to complete tasks.

Which action should the project manager take to enhance team performance?

A project is in the execution stage, and a change in the market pushes stakeholders to make the due date earlier. The project manager rapidly assigns skilled resources to build and establish the team.

Which of the following would NOT be included in the project manager’s next steps?

A recently formed agile team is exhausted after working 12-hour days to fulfill sprint commitments.

Who has NOT properly performed their duties in this situation?

An agile team member solved a problem that had blocked work for several weeks. After release of the software, it appears that the solution caused a function to fail. The quality director demands an explanation.

In which two ways should the project manager react? (Choose TWO.)

A project manager wants to know whether an agile team possesses a good combination of T-shaped skills.

What can the project manager measure to determine this?

Most of an agile team’s members are away for a month, but the project needs to make progress. The project manager outsources the work to overseas contractors to work remotely on the stories. In their first sprint, the overseas team did NOT understand certain usability requirements, but still managed to complete five (5) stories that were previously blocked because the original team could NOT handle the algorithmic complexity of the work.

What should the project manager do in this situation to make progress on the project?

A project manager receives complaints from a project sponsor because of a delay in developing a prototype. The project manager consults the resource management plan and responds that the delay was due to a lack of knowledge in a specific skill that was needed by the cross-functional project team.

How can the project manager perform this task better in the future?

A customer requests a change in the technical approach for a product in development. The project manager learns about this request during a recurring project review.

How should the project manager respond?

A project manager notices that team member A seems more unhappy after every team meeting. After looking into the situation, the project manager finds out that team member A is not making progress on a key activity. This has an impact on the critical path. Team member A also feels that they are NOT in the correct role within the project team.

What should the project manager do?

A cross-functional team on Project B reports a delay in developing a prototype. The project manager believes that the cause is lack of knowledge in a specific, required skill on the team.

In which three ways can the project manager prevent this situation on future projects? (Choose THREE.)

Project team members are concerned that a new resource does NOT seem suitable for an assigned task.

How should the project manager respond to this concern?

The project manager receives a progress report showing that the agile project is NOT on track. Since all work was deliberately selected and sequenced to meet higher-level objectives, the project manager is surprised by the report.

In the future, how can the project manager prevent this type of miscommunication?

After three agile iterations showed a trend of increasingly prolonged test work, the team performed an intensive backlog refinement.

What metrics would show that the problem was effectively addressed?

The last three agile iterations showed a trend of increasingly prolonged test work.

Which activity should the project manager plan to address the root cause?

The Project Management Office wants to offer constant reporting across the dozens of agile projects running concurrently. They want to use information radiators to share progress status and key lessons learned.

How can this best be achieved?

While monitoring progress of the agile team, the project manager notices that an expert member’s output is much lower compared with that of junior team members. This is a surprise, as the expert works diligently on the most complex tasks and always produces defect-free results.

Which is the most likely explanation for the developer’s low output?

An agile team needs to decide who should represent them in the Scrum of Scrums.

Which criteria should a project manager use to select the best-suited team member?

A project manager experienced in predictive methods is taking on an agile project for the first time. To help in making a successful transition, the project manager makes a list of situations that may arise from inadequate action as a servant leader.

Which three situations would be on this list? (Choose THREE.)

The agile team excels at solving technical problems, but when the product owner requests creative or business-related ideas, the team falls silent.

Is this a problem?

The agile team is composed of highly skilled product design engineers. Their reputation for quality and speed has earned them new duties in concept development for new products, but team output in this new role has fallen steeply compared to their design work.

Which two measures are most effective to improve team productivity in this case? (Choose TWO.)

A project manager is having difficulty obtaining consistent input from stakeholders and needs their input to identify assumptions and constraints.

How can the project manager improve stakeholder engagement?

Leaders of high-performing project teams __________ team members’ skills and knowledge and keep team members __________ throughout the project.

Fill in the blanks with the correct set of responses.

A project’s daily standup meetings are long, often lasting more than two hours. The project team uses the standup meetings for extended discussions about solutions to project obstacles.

What should the project manager do to improve the daily standup meetings?

A new project team is setting early priorities, and they plan to gain the customer’s trust by delivering value as quickly as possible. Team member C mentions that they have worked with the project sponsor on other projects.

How should the project manager connect these two facts and create an advantage for the project team?

A project manager is working on multiple projects. One project has new team members and is in early stages. The other projects are in various states of execution for the next few weeks.

How can the project manager develop the new project team over the next few weeks?

A project team is small, and the team members have known each other for a long time. The team’s project is in the execution stage. Recently, a team member told the new project manager that another team member has been complaining about how the project is being managed.

How should this new project manager respond?

A project manager needs stakeholder involvement in order to identify strategic and operational assumptions and constraints. Unfortunately, the project manager is having difficulty obtaining consistent input due to lack of participation.

In which two ways can the project manager encourage the stakeholder to participate and collaborate? (Choose TWO.)

An R&D executive, who is a project stakeholder, occasionally visits the agile team’s work area to give instructions about urgent feature work. The team begins work. During sprint reviews, the product owner becomes upset that the team worked on the requested features.

How should the team address the problem?

A Scrum innovation team is funded at varying levels by six (6) market units. Four (4) niche market units complain they are neglected because the team prioritizes mainstream unit goals. The marketing director suggests devoting a constant 40% of the team effort to the four (4) niche units in a balanced way.

How can the team support this request?

An efficient, empowered agile innovation team does NOT understand why required approvals from the legal department are allowed to delay their progress. Eventually, the team confronts the product owner in a heated exchange. The product owner replies that the approvals are needed to check for existing patents, which would block the product from going to market.

How should a project manager prevent such conflicts?

The atmosphere is tense in the sprint planning review. The agile team members are visibly unhappy—one of them kicks a chair and shouts at the product owner, “That just doesn’t make sense!”

Which two actions should the project manager take in this situation? (Choose TWO.)

A project manager has assembled a project team. During initial meetings, the project manager observes that team members are getting to know each other, feeling excited and positive about the project, and have NOT been told the specific details of the project.

In what phase of development is the team?

Three project teams are working on parts of a single project. The parts are highly dependent on each other. The leader of the team indicates that this might create conflicts when the outputs from the three teams are combined.

What guidance should the project manager offer to the team lead?

A project is utilizing a third-party contractor. A member of the contractor’s team raises an issue with a member of the project team. The two individuals are NOT able to work out a solution. The project manager is aware of the disagreement.

Which type of communication should the project manager use first when contacting the vendor about this issue?

During the execution of a project, a key team member is concerned with the overall approach documented in the project management plan. The member surprises the project manager with negative comments about the approach during a weekly status meeting.

How should the project manager address the team member’s concerns?

Certain key stakeholders are dissatisfied with the development of a key feature of a project. They express their dissatisfaction during an iteration review meeting.

What should the project manager do first to resolve this issue?

At a weekly project status meeting, a key team member expresses concerns about the overall approach documented within the project management plan. The project manager is surprised because the team is in the process of executing an important component of the project and the concern has NOT been raised before.

What steps should the project manager take?

The project manager schedules an iteration review and learns that a few key stakeholders do NOT approve of the development of a feature.

What should the project manager do first to address this issue?

A project team is comprised of local and virtual team members. To manage scheduling priority conflicts among team members, the project manager schedules a video conference call.

Which conflict resolution technique does this statement demonstrate?

An unresolved conflict between a member of a third-party vendor’s team and a member of a project team is causing disruption. The issue is escalated to the project manager.

What should the project manager do first?

A project is comprised of three highly dependent parts, each being completed by its own project team. The team leader, worried that conflicts might arise when the outputs from the three teams are combined, asks for advice.

What advice should the project manager provide?

A project manager joins a project team, replacing a manager who left. During initial meetings, the project manager realized that the team members have differing opinions about how to address technical decisions. Team members did NOT respect each other’s ideas, and the environment was becoming counterproductive. However, now with the new manager’s leadership, the team has begun to communicate more effectively and develop some processes and procedures for working together.

In what phase of development is the team now?