The project sponsor, the CEO of a construction company, hires a project manager to lead and establish project management best practices. The company has a global project involving highly technically skilled teams in different countries who tried to create a project charter, but the document is not adequate.

Which two actions should the project manager take first? (Choose 2)

An agile team sometimes uses an open workspace inside an otherwise quiet office. One afternoon, a giant screen is set up and customers are invited to a presentation. Approximately 1 hour later, the team is laughing and cheering so loudly that the entire office comes to see what is going on.

Which event is taking place here?

Two weeks after taking on a leadership role in a project, a project manager has completed the project team and key stakeholder analysis. Now they want to show the team how to organize a project and learn about project management. Training the team in project management is a high priority for stakeholders, especially the CEO.

Which action should the project manager perform next?

A product development team composed of one product owner and several global team members, all working virtually, has several projects in progress. A team member finishes a project and, in an attempt to help the team, they execute a product launch and closes a project on their own, without notifying the product owner or any other team member. After closure, the team member emails the whole team a list of lessons learned and quality improvements to be implemented across the portfolio.

Which two actions should the project team take to improve team communication? (Choose 2)

A newly appointed project manager is reviewing documents and realizes the business case contains incomplete information. What should the project manager do next?

A software development project using a hybrid development approach has a fixed budget of US$500,000. During the execution phase, a project team lead has been tracking the costs and posting the actual cost (AC) and planned cost (PC) amounts on an information radiator. The project team notices that this trend has continued for the last 3 months, with the variance growing steeper during the last month. They plan to discuss the budget at the next retrospective.

What should the project team do?

A project to catalog a knowledge base has been rejected several times. The work is now unavoidable, but the company has limited resources to complete it. A project manager has recorded a long list of quality defects of varying degrees of importance and criticality, which cause the stakeholders to be concerned.

Which tool or technique should the project manager use to approach the task of dealing with the defects?

A project team is developing a new e-commerce website for an IT project. The project is facing several technical issues that are affecting progress, including multiple code corrections caused by poor quality of coding. The deliverables have been negatively impacted.

In which three ways should the project team address these issues? (Choose 3)

A project to build a large resort-style swimming pool is in the execution stage. The project manager notices that team members are using different units of measurement to monitor project progress: some report completion of work in hours, some in days, and others note the percent complete. This is causing confusion.

What should the project manager do to prevent this from happening again?

A project was discontinued because of severe resource limitations 3 years ago. Now the project sponsor insists that it should be restarted and offers a budget but no staff. The other stakeholders agree the business needs the work to be done but cannot allocate any of their staff members to do the work. Despite this, a project manager has been assigned to the project. The project manager is given 3 weeks to review the original project artifacts and report on recommendations to the project management office (PMO) so the project can be prioritized within the business portfolio.

In which two ways should the project manager approach this situation? (Choose 2)

Three project team members request long leaves of absence. Two team members are studying for a major exam and the other has a family emergency. Their project roles are very similar, and the project is critical to the business.

What should the project manager do?

A project manager is replaced during the execution stage of a project. During a handover meeting, the departing project manager introduces the new project manager to the project sponsor and the project team. The new project manager asks who the supportive stakeholders are, but no one knows the answer.

What should the new project manager do?

A company is considering a project to improve its IT infrastructure. The project team wants to identify the assumptions, constraints, risks, and issues.

Categorize the assumption, constraint, risk, and issue correctly.

A. The unique server used by the team is out of service from 8:00 a.m. this morning.
B. Negotiations conducted last week by the management team with our partner resulted in an agreement to register a budget of US$50,000 in the next quarter for IT infrastructure upgrades to avoid this type of server failure.
C. The project may be delayed due to possible loss of data due to sudden shutdown of the server during its failure.
D. Development work on the main project deliverable is struggling to move forward due to the limited capacity of the current development infrastructure.

Midway through a project in a large organization, a project sponsor has left and been replaced by a senior department manager who is already a project stakeholder. The project manager is concerned because the department manager is not answering emails in a timely manner.

How should the project manager respond?

An oil and gas company is redesigning their oil storage tanks to meet updated international industry standards. A vendor is contracted to perform the work. During the latest inspection, a critical flaw is detected in the tank venting systems.

The vendor states this is a design flaw and they notified the team lead 3 weeks ago to inspect the tanks, but they did not perform the inspection. The vendor kept working, using the designs they were given, to meet the next milestone. The team lead says the inspection was not on the schedule.

What should the project manager do first?

A project manager is responsible for a software development project, and the project team has been using a predictive approach. However, due to changing requirements and customer needs, the project team has decided to adopt an agile approach.

Which three actions should the project manager take to ensure a smooth transition from a predictive to an agile approach and that the team adapts well? (Choose 3)

A project manager is ready to kick off a new construction project. The stakeholders are all enthusiastic about the project, but their varied opinions about the project are causing some problems. Most stakeholders want to use the reliable milestone-based predictive approach the company has always used, whereas others want to try an agile approach to move work along faster.

What should the project manager do?

A project manager has subcontracted some technically challenging work to a vendor. The vendor has delivered the subcontracted work as per the technical specifications mentioned in the contract. Still, the project manager is not satisfied with the deliverables produced because they are not exactly what was required.

Which two actions should the project manager take first? (Choose 2)

A project is undergoing major restructuring, which includes recruiting a new project manager. Halfway through the restructuring, the project sponsor has approves the assessment report and confirmed the short-term actions and scope of changes required to address the many project issues.
What should the new project manager do next?

A project stakeholder thinks they are being helpful by sharing a lot of negative customer feedback emails. This feedback is often difficult to understand and written in raw, verbatim form or without any context. After 2 weeks of receiving these emails almost every day, one project team member is frustrated and becomes angry and vocal at work.
Which three actions should the project team take? (Choose 3

A project team is reviewing a budget early in a project and is surprised at the great cost variances. At the next retrospective, the team focuses on the budget problem and determines the current funding will be insufficient because all vendors have significantly increased their prices.
What should the project team do next?

The role and title of project manager or team lead can vary by project and organization. In general terms, the profession has embraced self-organizing teams and adaptability as core tenets, and the project manager or team lead is no longer the sole person responsible for and focused on delivering results. Instead, we focus on servant leadership, which is the practice of leading the team by focusing on understanding and addressing the needs and development of team members in order to enable the highest possible team performance. A person taking on this role should balance strategic thinking with daily project work. Understanding that learning is continuous also plays a part in self-organization, so we think of tenets rather than fixed guidelines for leadership characteristics. One such tenet of servant leadership is to understand the vision of the project, not just the daily issues; the servant leader should figure out how to create a balance between daily and strategic work in the context of a project and team.
Can anyone be a servant leader?

A project team is moving a large sculpture from one part of a city to another. Since this is the first time the team has performed this kind of work, hazard specialists were contracted to oversee risk and compliance planning and advise the project team during the project.
Which three actions should the project manager take to lead this combined team successfully? (Choose 3)

A project manager wants to know whether an agile team possesses a good combination of T-shaped skills.

What can the project manager measure to determine this?

An agile team member solved a problem that had blocked work for several weeks. After release of the software, it appears that the solution caused a function to fail. The quality director demands an explanation.

In which two ways should the project manager react? (Choose TWO.)

A recently formed agile team is exhausted after working 12-hour days to fulfill sprint commitments.

Who has NOT properly performed their duties in this situation?

Project A is experiencing schedule performance issues. After assessing the issues, the project manager determines that project resources have low expertise levels.
Specifically, a few of the senior-level resources perform irrelevant work, and some inexperienced resources take too much time to complete tasks.

Which action should the project manager take to enhance team performance?

Several new members are added to an ongoing project. Although all original team members received basic training on the specifics of the business operation that the project supports, the new members do NOT have the same basic understanding. This lack of understanding results in decreased productivity.

How should the project manager respond to this issue?

A team decides that an agile approach fits the needs of the next phase in their project. Unfortunately, some team members have NOT had the appropriate agile training.

How should the project manager respond to the lack of agile training?

A technology development project has the following characteristics:

It requires a highly skilled resource that is unavailable locally.
The project manager has identified a resource who can do the work, but the resource lives in a different country and requires a work visa.
The work visa process is taking more time than anticipated.

What should the project manager do?

A key team member is asked to move to another project during the middle of a technical project. The team believes this is an unwise move and expresses concern.

Which action will help to resolve the issue?

A project manager is working on a small project that is critical for a larger program milestone. A new resource has been assigned to replace a key resource who had to leave the project. Unfortunately, an outside stakeholder claims that the person who assigned the new resource sent their weakest team member.

How should the project manager approach this rumor?

A new resource joins a working project team and is assigned to a small project that is critical to a larger program milestone. Unfortunately, the new resource is under-skilled and very nervous. The team dynamic has become awkward, and work has slowed on the small project.

Which are two possible ways for the project manager to handle this situation? (Choose TWO).

Before the next iteration begins, project team B meets an unexpected challenge which threatens to delay the current phase. The task in the next iteration CANNOT be completed because of this challenge. Another team within the project is depending on timely completion of Task 1 in order to fulfill their work.

How should the project manager resolve this issue?

During a meeting, a project manager learns that a business result needs to be delivered in four (4) weeks, although the original schedule stated sixteen (16) weeks. The project manager also hears that there is NO available technical resource. The project manager knows the technical resource manager because they worked together on a previous project.

What is the first thing the project manager should do?

A project manager in a virtual team realizes, during the third iteration of product development, that the team dashboard that shows progress on work is faulty and is NOT showing updates.

Which action should the project manager take?

Project D is working virtually because of a recent natural disaster. Several activities are delayed because a project team member has NOT been working for the past week. This impacts the critical path.

How should the project manager respond to this problem?

During an iteration, a project team working in country B encounters problems that may cause a delay in completion of task B. Teams in country A need task B to be completed on time in order to meet their schedules. These teams work together virtually.

What can the project manager do to resolve this problem?

A new project manager needs to deliver a high-stakes agile project. The vendor working with the team is in another country. Though this vendor has delivered excellent quality work on time in the past, they are currently behind schedule. The team explains to the project manager that their attempts to get the vendor back on schedule have failed. They have sent emails and phoned, but the vendor only gives vague, noncommittal responses. The product owner insists that this vendor is essential to the success of the project and an important partner of the business.

Which action should the project manager take?

Several unforeseen impediments suddenly appear on the Kanban board in a hybrid project. Each team member has reported one or more different problems relating to a regulatory specification issued by the predictive track.

Which parameter is likely to be highest in the risk assessment?

A customer is NOT satisfied with the delivered product, saying that it was NOT what they expected. The project manager is surprised, because the agile development team delivered the product several iterations early.

What is one way that the project manager could have avoided this result?

The sales and marketing director at company A reports a 40% drop in revenue and significant increase in returns for Widget version 6.0. Customers are complaining directly to customer service?and the social media teams report a high rate of negative feedback.
The project team is already working on Widget version 6.1., which is a small set of upgrades and bug fixes. The director gets in touch with the team, requesting a full disclosure of version 6.0 and 6.1 requirements.

How should the project manager interact with this stakeholder?

A key stakeholder voices a concern during the planning stage about whether the available resources are adequate to meet the objectives of the project. After further discussion about the requirements and the number of resources identified, the project manager is hesitant about the original plan.

Which two steps should the project manager take next? (Choose TWO.)

A project has a quality management plan in place.

This plan states that project deliverables must be reviewed for quality at least five (5) business days before the deadline. Four deliverables have failed the quality requirement. What should the project manager?do?

An agile development team changes a design element in a project. Testing results improve dramatically over the next two iterations. At the third iteration retrospective, the product owner is unhappy to learn about the change to the original design and asks the team to redo the work based on the original design.

How can the project manager prevent such situations?

A project manager observes that team members are in a low mood after demos. Feedback from stakeholders is constantly causing concern for the team. As a result, the team rushes through product demos, and the interaction between the team and stakeholders is minimal.

Which action should the project manager take?

A product owner repeatedly complains, saying that a function developed by the development team does NOT seem to align with the original design. What will help to solve this issue?

A project team is working with an overseas contractor based in a country that has three official languages, and every contractor on the team is multilingual. Team meetings continue to be held in the commonly shared language, but during project work meetings, contractors speak to each other in a different language.

When the project manager brings this up in the next team meeting, the contractors express regret, but they explain that they work better when they can communicate freely with each other.

How should the project manager respond first?

A project manager with limited experience managing globally distributed team members is appointed to a project with team members who are all from another country and speak a different native language.

To successfully manage this project, the project manager needs to have cultural sensitivity.

What of the following actions should the project manager NOT take?

Members of a virtual agile team are separated by seven (7) time zones. Daily meetings are too long, and the problem is made worse when laptop cameras switch between the speaking members.

Which two measures should the project manager take to achieve shorter, more efficient daily meetings? (Choose THREE).

A project manager creates a procurement statement of work (SOW) from the project scope baseline. The scope of the SOW, however. is not yet well defined, therefore the project manager decides to contract with a vendor to provide an agile team of programmers. The contract is structured with fixed-price increments based on user stories.

How might the project manager verify that the vendor has met the contractual obligations?

For the last few iterations. a stakeholder has been approaching the scrum master with a suggestion to modify the way the team carries out its development work. According to the stakeholder. the change will save time without affecting the project backlog.

What action should be taken by the scrum master?

A company is constructing recycling plants in fifteen (15) countries around the world. The lead in the project management office (PMO) wants more timely progress reporting and experience sharing between project managers in each of the geographically distant projects.

Which two agile methods might the PMO use to fulfill this need? (Choose TWO).

A project manager is drafting a charter for a software development project. In support of this process, the project manager has scheduled a brainstorming meeting to gather relevant information.

Which of the following activities is the project manager least likely to conduct?

A project has to procure goods and services from a seller. Some aspects of the procurement are well-defined up-front while others will be known only after initial deliverables are validated and accepted.

What contracting technique would work best for this procurement?

Planning is underway for a project to develop a new online collaboration tool. The team will use the eXtreme Programming (XP) method to develop the tool. while the deployment to the customers will be managed using a waterfall approach. The agile coach wants to gather early customer feedback on a working tool to ensure its aligned with the product vision.

What is the best course of action?

To engage the newly identified stakeholders in the project at the earliest opportunity, the scrum master suggests inviting them to the upcoming sprint review meeting to demonstrate to the stakeholders that the team is moving in the right direction and get feedback from the stakeholders about what the team has accomplished.

Which of the following is another reason for inviting the stakeholders to this meeting?

You are leading a project with a critical time constraint and cannot afford any delays. An argument between two project team members over a minor formatting issue in a report they use to document their testing results turns into a shouting match. The team members draw you into their argument. You realize that resolving the conflict would delay the project timeline.

What is your best course of action?

You are managing a virtual project team across multiple time zones. As the project progresses, the team members learn to trust one another and adjust their work routines to accommodate the different time zones. work habits. and culture.

What stage of team development is being demonstrated in this situation?

The project team reports that they have finished creating the requirements management plan, the requirements documentation, and the requirements traceability matrix. The team informs that they are going to start working on the project work breakdown structure (WBS) next.

What has the project team forgotten to do?

After a few iterations, new features have been requested and added to the project backlog. Senior leadership has provided additional funding and approved a new project timeline. However. a team member mentions that the project charter is no longer in alignment with the updated project backlog.

What action should the agile leader take to resolve the issue?

You are leading a software development project, which is utilizing an agile framework. While monitoring the progress of the project, it is apparent that velocity is trending down, and you are aware of some setbacks that have been encountered by the development team. You want to capture and analyze lessons learned so far during the project to improve the process going forward.

What is the best way to achieve this goal?

After reviewing proposals for a large-scale product development project. vendors X and Y are equally qualified to deliver both the hardware and software. The project manager believes the hardware should be developed with a traditional project management approach, but the software might be better suited to an agile framework.

What is the best course of action?

A new program consists of five projects. each performed by a scrum team. Throughout the program life cycle, various deliverables from each of the scrum teams will serve as inputs to other teams.

What is the best strategy for each of the scrum masters to navigate this complexity?

A new program consists of five projects. each performed by a scrum team. Throughout the program life cycle, various deliverables from each of the scrum teams will serve as inputs to other teams.

What is the best strategy for each of the scrum masters to navigate this complexity?

Your project team functions as a well-organized unit. The team members are interdependent and work through issues smoothly and effectively.

What is your best course of action?

Project team members are concerned that a new resource does NOT seem suitable for an assigned task. How should the project manager respond to this concern?

A pharmaceutical company has manufactured its best-selling product for more than 50 years. Production has steadily increased, and the company is ready to make a significant investment to expand the business.

Leadership asks the project management team to carefully assess the risk of this expansion. What should the team focus on?

A virtual team will travel to a work site and work as a colocated team for 6 weeks in Q3 of next year to transition their project to the customer. One team member, whose role is critical to the transition, is getting married during Q3 but has not told anyone until now. This team member requested 3 weeks of holiday right before the planned team travel.

What should the project manager do?

A project manager is assessing the risks to a hybrid project in the execution stage. At the end of each iteration, the team has only reported normal issues such as equipment malfunctions. However, the team has recently alerted the project manager to a developing problem that signal regulatory noncompliance for the product.

Which artifact should the project manager review and update?

A project team is brainstorming a complex issue with the prototype in development. They have consulted numerous experts in the field and together, have narrowed down the choice of possible actions to two.

How should the team decide which action to take?

An agile team is deployed to create a workable solution for helping a region with contaminated water supply. They are working with the government, contractors, and local residents to find the right technology to solve the problem. The product owner is trying to determine the urgency of the problem.

How can the team help the product owner?

A company initiates a project to replace aging infrastructure by adopting an emerging green technology. The team is forming and having initial conversations about how to approach the project.

Which three of the following will be helpful to the team? (Choose three)

A project manager wants to know whether an agile team possesses a good combination of T-shaped skills. What can the project manager measure to determine this?

An agile team member solved a problem that had blocked work for several weeks. After release of the software, it appears that the solution caused a function to fail. The quality director demands an explanation.

In which two ways should the project manager react? (Choose TWO.)

A project is comprised of three highly dependent parts, each being completed by its own project team. The team leader, worried that conflicts might arise when the outputs from the three teams are combined, asks for advice.

What advice should the project manager provide?

A project team is comprised of local and virtual team members. To manage scheduling priority conflicts among team members, the?project?manager schedules a video conference call.

Which conflict resolution technique does this statement demonstrate?

A project was discontinued because of severe resource limitations 3 years ago. Now the project sponsor insists that it should be restarted and offers a budget but no staff. The other stakeholders agree the business needs the work to be done but cannot allocate any of their staff members to do the work. Despite this, a project manager has been assigned to the project. The project manager is given 3 weeks to review the original project artifacts and report on recommendations to the project management office (PMO) so the project can be prioritized within the business portfolio.

In which two ways should the project manager approach this situation? (Choose 2)

A project to build a large resort-style swimming pool is in the execution stage. The project manager notices that team members are using different units of measurement to monitor project progress: some report completion of work in hours, some in days, and others note the percent complete. This is causing confusion.

What should the project manager do to prevent this from happening again?

A project team is developing a new e-commerce website for an IT project. The project is facing several technical issues that are affecting progress, including multiple code corrections caused by poor quality of coding. The deliverables have been negatively impacted.

In which three ways should the project team address these issues? (Choose 3)

A software development project using a hybrid development approach has a fixed budget of US$500,000. During the execution phase, a project team lead has been tracking the costs and posting the actual cost (AC) and planned cost (PC) amounts on an information radiator. The project team notices that this trend has continued for the last 3 months, with the variance growing steeper during the last month. They plan to discuss the budget at the next retrospective.

What should the project team do?

A project to catalog a knowledge base has been rejected several times. The work is now unavoidable, but the company has limited resources to complete it. A project manager has recorded a long list of quality defects of varying degrees of importance and criticality, which cause the stakeholders to be concerned.

Which tool or technique should the project manager use to approach the task of dealing with the defects?

A newly appointed project manager is reviewing documents and realizes the business case contains incomplete information. What should the project manager do next?

A product development team composed of one product owner and several global team members, all working virtually, has several projects in progress. A team member finishes a project and, in an attempt to help the team, they execute a product launch and closes a project on their own, without notifying the product owner or any other team member. After closure, the team member emails the whole team a list of lessons learned and quality improvements to be implemented across the portfolio.

Which two actions should the project team take to improve team communication? (Choose 2)

Two weeks after taking on a leadership role in a project, a project manager has completed the project team and key stakeholder analysis. Now they want to show the team how to organize a project and learn about project management. Training the team in project management is a high priority for stakeholders, especially the CEO.

Which action should the project manager perform next?

An agile team sometimes uses an open workspace inside an otherwise quiet office. One afternoon, a giant screen is set up and customers are invited to a presentation. Approximately 1 hour later, the team is laughing and cheering so loudly that the entire office comes to see what is going on.

Which event is taking place here?

The project sponsor, the CEO of a construction company, hires a project manager to lead and establish project management best practices. The company has a global project involving highly technically skilled teams in different countries who tried to create a project charter, but the document is not adequate.

Which two actions should the project manager take first? (Choose 2)

An agile team has been performing at an extremely high level and pace, receiving praise from stakeholders and customers. A portfolio manager has asked the team to start a community of practice (COP) for the organization. The team members voted unanimously against this because of the intense time commitment. Instead, they offer an open invitation to anyone to attend their retrospectives.

Which two statements describe this team’s reaction to the portfolio manager? (Choose 2)

A project team needs to decide whether to retrofit a fleet of bicycles as e-bikes instead of buying brand new ones. The agile coach conducts a group exercise.

Review the notes on the whiteboard:

Retrofit old bikes
• 60% probability of success with a profit of US$50,000
• 40% chance it will lose US$50,000

Buy new bikes
• 50% chance of profit greater than US$25,000
• 50% chance of cost recovery

What is this project team doing?

An agile team is prioritizing user stories for an app that helps people adopt dogs. After considering the impact on the project’s scope, budget, and timeline, the team decides to exclude one user story because it is too complex to implement for the app’s first release. The product owner believes this specific user story will give the app an early competitive advantage over the current market leader.

How should this project team and product owner work together to make the best decision?

The project sponsor, the CEO of a construction company, hires a project manager to lead and establish project management best practices. The company has a global project involving highly technically skilled teams in different countries who tried to create a project charter, but the document is not adequate.

Which two actions should the project manager take first? (Choose 2)

An agile team sometimes uses an open workspace inside an otherwise quiet office. One afternoon, a giant screen is set up and customers are invited to a presentation. Approximately 1 hour later, the team is laughing and cheering so loudly that the entire office comes to see what is going on.

Which event is taking place here?

A project manager in a nonprofit organization is working with the procurement department to identify new startup companies to bid for a major new project. The organization is committed to working with startup companies because of its public funding stream. However, in the past, many of these bid applications have contained unrealistic budgets because of the startups’ inexperience or higher costs because of the small size of their operation.

What should the project manager do?

An oil and gas plant construction project had been progressing on schedule and within budget. Six months into the project, the company owner visits the site for a formal tour. After the tour, the owner asks the project manager to replace the edifice of the office building with marble—an expensive cosmetic change! Even though the project manager explained to the owner that this work would escalate the cost of the project and might delay completion, the owner insisted on using the marble.

What should the project manager do?

A company is contracted to manufacture oil storage tanks for a construction project. According to the latest project report, the tanks are missing a venting system, as required by international industry standards. The project manager seeks advice from the company’s operations supervisor, who states that this will have an adverse effect on the quality of the product.

What should the project manager do to correct the situation?

Two weeks after taking on a leadership role in a project, a project manager has completed the project team and key stakeholder analysis. Now they want to show the team how to organize a project and learn about project management. Training the team in project management is a high priority for stakeholders, especially the CEO.

Which action should the project manager perform next?

The latest progress reports indicate that a software development project is within tolerance and forecasted to be completed on time and on budget. The product owner requests a change to the agreed specification, which will require significant rework of completed work packages and the introduction of new work. Although the reasons for the change are justifiable, the project manager is concerned about schedule and budget impacts.

Which action should be taken first?

A large, valuable sculpture in a big city needs to be moved safely from one location to another. This is project A, which must be done before project B, the city’s largest infrastructure project, can begin. After a 2-week delay, the project managers meet. Project manager A announces another 6 months and US$900,000 will be needed to remove the sculpture and success cannot be guaranteed.

What should project manager B do?

A project manager in a software company is working on a highly confidential project. One developer often works late and carries a large bag to work daily. The project manager learns that the developer’s brother-in-law works for a competitor company, and they have been meeting for lunch.

What should the project manager do first?

An agile project team is joined by a newly hired team member who is highly skilled but has only worked on predictive project teams. After working with the team for 1 month, the project team has scheduled a product demo with the client, an external customer. The client gives direct and passionate feedback: “This mechanism is overcomplicated. Customers won’t like it. We can’t support it. Start over!” The new team member begins crying and immediately exits the room.

How should the project team react?

A product development team composed of one product owner and several global team members, all working virtually, has several projects in progress. A team member finishes a project and, in an attempt to help the team, they execute a product launch and closes a project on their own, without notifying the product owner or any other team member. After closure, the team member emails the whole team a list of lessons learned and quality improvements to be implemented across the portfolio.

Which two actions should the project team take to improve team communication? (Choose 2)

A project team has recently implemented a software system to replace some of an organization’s internal manual processes. Although training has already taken place, some end users are resistant to the change and prefer the old manual methods.

Which two actions should the project manager take to ensure the new software is adopted by all users and that the transition is smooth? (Choose 2)

A project manager is assigned to lead an organization’s first project using agile development approaches. To prepare, the project manager sketches some initial plans and notes some concerns, which include resource and talent management and who can help lead the effort.

Which team member or stakeholder should lead this project?

A national beautification program is underway. One project—to remove the “locks of love” (padlocks fastened by couples in love) from the side of a 200-year-old bridge—is highly controversial. The locks are speeding up the destruction of the bridge railings, which is a safety concern, but thousands of people have been protesting the removal every weekend, shutting down city streets and creating bad publicity. Protests have become global, as a social media campaign shows thousands of tourists visiting the city are also angry about the removal.

What should the project manager do?

Ten years ago, a family inherited a 140-acre estate but since then have only argued about what to do with it. Now, they must act within 24 months to avoid financial penalties for dereliction. The estate lawyer engages a development company with a project manager to find a solution. The project manager hosts a discovery and fact-finding meeting and hears the following viewpoints:

• Stakeholder F wants to restore the derelict building to preserve historical value.
• Stakeholders P and Q want to demolish the building, then build and sell houses.
• Stakeholder B wants to split the property among the family.
• The lawyer reemphasizes the timeline.

Which two steps should the project manager take first? (Choose 2)

A newly appointed project manager is reviewing documents and realizes the business case contains incomplete information. What should the project manager do next?

A new project manager is asked to help a project sponsor create a project charter for the first time. After looking through the project documents provided by the project sponsor and the business stakeholders, the project manager creates a draft and is nearly ready to share it with the stakeholders and the project team.

Which additional step should the project manager take to ensure the project charter is ready?

A project to catalog a knowledge base has been rejected several times. The work is now unavoidable, but the company has limited resources to complete it. A project manager has recorded a long list of quality defects of varying degrees of importance and criticality, which cause the stakeholders to be concerned.

Which tool or technique should the project manager use to approach the task of dealing with the defects?

A software development project using a hybrid development approach has a fixed budget of US$500,000. During the execution phase, a project team lead has been tracking the costs and posting the actual cost (AC) and planned cost (PC) amounts on an information radiator. The project team notices that this trend has continued for the last 3 months, with the variance growing steeper during the last month. They plan to discuss the budget at the next retrospective.

What should the project team do?

A project team is developing a new e-commerce website for an IT project. The project is facing several technical issues that are affecting progress, including multiple code corrections caused by poor quality of coding. The deliverables have been negatively impacted.

In which three ways should the project team address these issues? (Choose 3)

A project to build a large resort-style swimming pool is in the execution stage. The project manager notices that team members are using different units of measurement to monitor project progress: some report completion of work in hours, some in days, and others note the percent complete. This is causing confusion.

What should the project manager do to prevent this from happening again?

A project was discontinued because of severe resource limitations 3 years ago. Now the project sponsor insists that it should be restarted and offers a budget but no staff. The other stakeholders agree the business needs the work to be done but cannot allocate any of their staff members to do the work. Despite this, a project manager has been assigned to the project. The project manager is given 3 weeks to review the original project artifacts and report on recommendations to the project management office (PMO) so the project can be prioritized within the business portfolio.

In which two ways should the project manager approach this situation? (Choose 2)

A project manager who is handling multiple projects in five different countries has issued a new directive on workplace attire and office arrangements. This has been met with resistance in three countries, resulting in a series of misunderstandings with the project manager.

What should the project manager have done?

A project manager calls a meeting to identify risks for a complicated project. Several subject matter experts are invited to this meeting along with the project team.

Why has the project manager invited the subject matter experts?

In an agile development environment, when should a risk analysis be performed?

An agile team is receiving multiple unplanned requests for product enhancements in an iteration. This impediment is causing team to slip scheduled tasks.

How should project manager/scrum master solve this impediment?

When reviewing the project team’s performance, the project manager realizes that the team velocity is not fast enough to meet the next review gate goal. What should the project manager do?

A project manager is using an agile delivery approach for a project. The team members and business stakeholders are unfamiliar with formal requirements prioritization methods and are inexperienced with agile delivery approaches. The project manager wants to ensure that the critical business requirements will be planned and delivered.

What prioritization technique should the project manager use?

A project manager works for a company that is involved in complex turnkey projects. During a close assessment of the team, the project manager finds that the team does not have experience in adjusting to frequent changes with project requirements and communications.

What should the project manager do to ensure great team performance?

A project team’s performance has declined for the last three iterations. Some of the team members are disappointed and raise their concerns during the retrospective meeting.

What should the project manager do?

A goal has been set at four months for a project team to distribute a product. Unfortunately, it will be difficult to adhere to that time frame due to team members having individual tasks to complete.

How should the project manager handle this situation?

An events company is designing a new event for a client that holds biannual conferences. The project is being managed by a new project manager who, after reviewing the last event that occurred 6 months ago, is concerned about issues that may recur.

What type of session should the project manager facilitate?

An organization decides to implement the Scrum delivery framework. The project manager is using an impediment board with the Scrum team to identify and raise impediments.

What should happen after the impediments are recorded?

The project manager for a complex project discovers that a certain team member has missed several targets. What should the project manager do?

In a program, several groups are identifying problem solving techniques and each group presents a proposal. Among those listed, which is valid?

A project team working on a change-driven project is continually missing the release timelines. The project manager identifies that an experienced team member is assigned to multiple projects.

What should the project manager do?

A project manager working on an agile project discovers that the allocated budget and resources are insufficient to cover the estimated total cost. The PMO recommended the development of requirements prioritization model.

What should the project manager take into consideration in the model?

During a team meeting, team members asked the project manager to advise them on project dependencies. What should the project manager ask the team to do for internal dependencies?

A project manager learns that the project team will miss a milestone because team member A has not completed the task requirements needed by team member B. When meeting with team member A, what should the project manager do?

A project manager is managing a hybrid project. A stakeholder has directly contacted a team member and has requested a change. Due to the request, the team members were distracted from their work, which caused a loss in productivity.

What should the team member do?

As part of a temporary assignment, a project manager is leading a business project. During a daily status meeting, it was discovered that the project manager’s former department has not completed a task. This is delaying the current iteration.

What should the project manager do?

A project manager in an organization selects an agile delivery for a cutting-edge technology project. The project manager develops a professional network and wants the product owner to join this network.

Which two benefits will the project manager use to encourage the product owner to join and participate in the network? (Choose two).

A project leader is on a very complex project, which is in the middle of a sprint. A stakeholder comes across the project manager and informs them about a requirement and proposes to call a meeting to inform team members.

What should the project manager do?

A project manager for a small company is assigned to a project with a scope that is complex and new. The program manager recommends creating a team with individuals that can offer complementary expertise.

What are the characteristics of the network that should be built?

During week two of a 2-week sprint, one of the core team members has an emergency. What should the project manager do?

A project has the following characteristics:

• The project manager is being asked to deliver a business result in a compressed timeline; the original timeline was one month, but the newly requested timeline is two weeks.
• In the resource planning activity, the project manager heard from another team member that no technical resources are available to join the team; however, the project manager knows the technical resource manager from a previous project.

What is the first action the project manager should take?

A project manager is working on the development of a business case to secure funding and resources. What is needed to ensure that the right priority is assigned to the project?

A new project manager needs to deliver a high-stakes agile project. The vendor working with the team is in another country. Though this vendor has delivered excellent quality work on time in the past, they are currently behind schedule. The team explains to the project manager that their attempts to get the vendor back on schedule have failed. They have sent emails and phoned, but the vendor only gives vague, noncommittal responses. The product owner insists that this vendor is essential to the success of the project and an important partner of the business.

Which action should the project manager take?

A longstanding, key team member in a virtual team has been unmotivated for weeks after the death of a family member. Because of this, several project activities are behind schedule, impacting the project’s critical path.

How should the project manager handle this situation?

Several items remain in the Kanban blocked column despite the team’s efforts to resolve the issues. The retrospective reveals that all of the impediments relate to mandatory corporate business processes, which introduce wait times.

What should the project manager do next?

Several items remain in the Kanban blocked column despite the team’s efforts to address them. The retrospective reveals that all the impediments can be traced back to a particular department head. Previously, the project manager has tried to educate this stakeholder, but they still show resistance.

What should the project manager do next?

Several unforeseen impediments suddenly appear on the Kanban board in a hybrid project. Each team member has reported one or more different problems relating to a regulatory specification issued by the predictive track.

Which parameter is likely to be highest in the risk assessment?

A project manager is preparing the charter for a project. The project aims to automate 30 percent of the company’s product testing. The project sponsor advises the project manager to assign senior test engineers to identify the tests that can be automated.
The test department manager, however, is NOT cooperative because they believe that the project will lead to downsizing in their department.
Which two actions are suitable in this scenario? (Choose TWO.)

Project manager A identifies three critical risks with the probability of a high impact on the schedule and budget of project A—this project is producing critical deliverables for the company.

The team meets to devise a solution for the risks and decides that three specific resources will be required to address the risks. However, these resources are already committed to a separate project, which is managed by project manager B.
Which party should the project manager work with first to find a solution?

A customer is NOT satisfied with the delivered product, saying that it was NOT what they expected. The project manager is surprised, because the agile development team delivered the product several iterations early.

What is one way that the project manager could have avoided this result?

A key stakeholder voices a concern during the planning stage about whether the available resources are adequate to meet the objectives of the project. After further discussion about the requirements and the number of resources identified, the project manager is hesitant about the original plan.

Which two steps should the project manager take next? (Choose TWO.)

“A contractor has sent an email request for urgent payment of their last invoice on a project that is going through a long execution stage with multiple contractors.

How should the project manager respond to this contractor’s request?”

The sales and marketing director at company A reports a 40% drop in revenue and significant increase in returns for Widget version 6.0. Customers are complaining directly to customer service and the social media teams report a high rate of negative feedback.
The project team is already working on Widget version 6.1., which is a small set of upgrades and bug fixes. The director gets in touch with the team, requesting a full disclosure of version 6.0 and 6.1 requirements.

How should the project manager interact with this stakeholder?

A project has a quality management plan in place.

This plan states that project deliverables must be reviewed for quality at least five (5) business days before the deadline. Four deliverables have failed the quality requirement. What should the project manager do?

The project sponsor is NOT convinced that an agile track should be used in a new R&D project because the company needs to be certain that specific features will be ready for mass production by a specific date.

Which three agile methods can ensure that the sponsor’s needs can be fulfilled in a hybrid project approach? (Choose THREE.)

A project manager observes that team members are in a low mood after demos. Feedback from stakeholders is constantly causing concern for the team. As a result, the team rushes through product demos, and the interaction between the team and stakeholders is minimal.

Which action should the project manager take?

The IT department of a glassware manufacturer enthusiastically approved the agile team’s mid-project demo of quality-checking software for assembly line workers. However, the final product was considered UNUSABLE because the workers’ gloves are too thick to press the machinery’s small buttons.

What should the project manager do to avoid this kind of failure in the future?

The agile team sometimes has idle periods while awaiting a product director to inform the product owner on new goals. The decisions depend on analysis of market research.  Which measure could reconcile the needs of the director and the agile team?

An agile development team changes a design element in a project. Testing results improve dramatically over the next two iterations. At the third iteration retrospective, the product owner is unhappy to learn about the change to the original design and asks the team to redo the work based on the original design.

How can the project manager prevent such situations?

A product owner repeatedly complains, saying that a function developed by the development team does NOT seem to align with the original design. What will help to solve this issue?

During a challenging stakeholder meeting, one stakeholder indicates that they will reject an iteration’s deliverable.

What should the project manager do?

A team misunderstood one product’s functionality documented in an earlier stage of the project. During the current iteration, the functionality has NOT yet been developed, but a business representative has mentioned the deficiency.

How should the project manager proceed?

A project team is working with an overseas contractor based in a country that has three official languages, and every contractor on the team is multilingual. Team meetings continue to be held in the commonly shared language, but during project work meetings, contractors speak to each other in a different language.

When the project manager brings this up in the next team meeting, the contractors express regret, but they explain that they work better when they can communicate freely with each other.

How should the project manager respond first?

A project manager with limited experience managing globally distributed team members is appointed to a project with team members who are all from another country and speak a different native language.

To successfully manage this project, the project manager needs to have cultural sensitivity.

What of the following actions should the project manager NOT take?

A governmental anti-money laundering software project needs a solution to collaborate with a remote agile team of four (4) people in another country. Spontaneous verbal communication between the teams must be supported. All the remote team’s workstations and Kanban boards must be visible at all times.

Which virtual team collaboration solution is most appropriate?

Members of a virtual agile team are separated by seven (7) time zones. Daily meetings are too long, and the problem is made worse when laptop cameras switch between the speaking members.

Which two measures should the project manager take to achieve shorter, more efficient daily meetings? (Choose TWO).

A company is constructing recycling plants in fifteen (15) countries around the world. The lead in the project management office (PMO) wants more timely progress reporting and experience sharing between project managers in each of the geographically distant projects.

Which two agile methods might the PMO use to fulfill this need? (Choose TWO).

Most of an agile team’s members are away for a month, but the project needs to make progress. The project manager outsources the work to overseas contractors to work remotely on the stories. In their first sprint, the overseas team did NOT understand certain usability requirements, but still managed to complete five (5) stories that were previously blocked because the original team could NOT handle the algorithmic complexity of the work.

What should the project manager do in this situation to make progress on the project?

A project manager receives complaints from a project sponsor because of a delay in developing a prototype. The project manager consults the resource management plan and responds that the delay was due to a lack of knowledge in a specific skill that was needed by the cross-functional project team.

How can the project manager perform this task better in the future?

A customer requests a change in the technical approach for a product in development. The project manager learns about this request during a recurring project review.

How should the project manager respond?

A project manager notices that team member A seems more unhappy after every team meeting. After looking into the situation, the project manager finds out that team member A is not making progress on a key activity. This has an impact on the critical path. Team member A also feels that they are NOT in the correct role within the project team.

What should the project manager do?

A cross-functional team on Project B reports a delay in developing a prototype. The project manager believes that the cause is lack of knowledge in a specific, required skill on the team.

In which three ways can the project manager prevent this situation on future projects? (Choose THREE.)

Project team members are concerned that a new resource does NOT seem suitable for an assigned task.

How should the project manager respond to this concern?

The project manager receives a progress report showing that the agile project is NOT on track. Since all work was deliberately selected and sequenced to meet higher-level objectives, the project manager is surprised by the report.

In the future, how can the project manager prevent this type of miscommunication?

After three agile iterations showed a trend of increasingly prolonged test work, the team performed an intensive backlog refinement.

What metrics would show that the problem was effectively addressed?

The last three agile iterations showed a trend of increasingly prolonged test work.

Which activity should the project manager plan to address the root cause?

The Project Management Office wants to offer constant reporting across the dozens of agile projects running concurrently. They want to use information radiators to share progress status and key lessons learned.

How can this best be achieved?

While monitoring the progress of the agile team, the project manager notices that an expert member’s output is much lower compared with that of junior team members. This is a surprise, as the expert works diligently on the most complex tasks and always produces defect-free results.

Which is the most likely explanation for the developer’s low output?

An agile team needs to decide who should represent them in the Scrum of Scrums.

Which criteria should a project manager use to select the best-suited team member?

A project manager experienced in predictive methods is taking on an agile project for the first time. To help in making a successful transition, the project manager makes a list of situations that may arise from inadequate action as a servant leader.

Which three situations would be on this list? (Choose THREE.)