ITIL Exams Paper 1

1
Created on By Aamir Dawawala

ITIL4-Foundation

ITIL4-Foundation sample paper 6

1 / 4

Staff in an IT organization are very busy, mostly carrying out tasks that add
little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be
eliminated?

2 / 4

Which practice has a purpose that includes the management of financially
valuable components that can contribute to the delivery of an IT service?

3 / 4

150/3

4 / 4

10+20

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