itil

ITIL® 4 Foundation

PMOBytes an ATO (Authorized Training center) launches ITIL v4 course in November 2019. The ITIL v4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL. It helps your understanding of the ITIL principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL  concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL Foundation certification.

Next classroom training starting 22nd November 2019, exceptional discount for first five joiners. Limited seats only.

PRICE
$650/- (QAR 2,400/-) with Exam Voucher

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KEY BENEFITS

  • In case you didn't find the course quality satisfactory after attending the first class, we will refund your fees.
  • Practical based training covering real life ITIL V4 case studies and activities.
  • Mock-up practice test questions post completion of the course·
  • Online Student Portal access to track student progress and provide E-certificate.
  • Guidance to complete the examination process.
  • Assistance to clarify concepts when attempting sample mock-up exams.

LEARNING OBJECTIVES

At the end of the course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organisations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

Course Overview

You will gain knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL practices for Service Management to fully prepare you for the ITIL Foundation examination.

Instructor Details

  • 13 years of Professional Service Management Experience
  • Certified in ITIL Expert, CISA, PMP, PRINCE 2, TOGAF, CCEIT and COBIT
  • PG Diploma Holder in International Business
  • Currently working as IT Governance, Risk and Compliance Manager
  • Peoplecert Accredited Trainer for ITIL and PRINCE2
  • Delivered more than 150 training programs throughout Middle-East, USA, UK, Australia, New Zealand, South-East Asia and India

COURSE DELIVERY OPTIONS

Physical Classroom Virtual Class Individual Virtual Class E-learning
Location in Qatar Online Tutor Dedicated Online Tutor Self Paced Learning
16 Hours 16 Hours 16 Hours 1 year
-2 days session (on weekend) -10 sessions (excluding weekends) Agreed Pre-booked sessions 24/7 from Registration
Price: $650/- with Exam Voucher

Next course on 22nd and 23rd November 2019

 
Price: $550/-   Price: $650/-

Individual sessions with Flexible timings

 
Price: $250/-

Learn Anytime from Anywhere

Next classroom training on starting 22 November 2019 in Qatar office, enroll now to have an exclusive discount

COURSE SYLLABUS

This course includes, but is not limited to:

  • Overview of ITIL
  • Introduction and overview
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practices
  • Purpose of 11 practices and some definitions
  • Introduction to seven key practices in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Service level management
  • Exam simulator

 

ITIL4 Course Details

COURSE DESCRIPTIONOPTIONAL ITEMSTARGET AUDIENCEEXAM FORMAT

The ITIL 4 course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual's work and the work of the organisation. With the help of the ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 certification.

Optional extras:

  • 12 months online access to our accredited ITIL 4 Foundation course
  • Full tutor support
  • ITIL 4 Foundation exam simulator
  • ITIL 4 Foundation exam voucher valid for 12 months from purchase date.
  • ITIL 4 Foundation official manual
  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge
    • Closed book
    • 60 minutes duration
    • 40 questions each worth 1 mark
    • Pass mark 65% or higher (26 marks or above)

     

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    Email Address

    For any more clarification email us @ info@pmobytes.com  in relation to any of the above courses