ITIL (Version 5) Foundation - IT Service Management Certification
PMOBytes, a leading provider of professional training and certification programs, offers exceptional and industry aligned learning experience for the ITIL® (Version 5) Foundation certification.
Through a clear and structured approach, PMOBytes introduces the ITIL (Version 5) end-to-end operating model, bringing together digital products, services, user experience, and value delivery.
This practical framework helps professionals work effectively in modern, fast-changing, and AI-enabled environments, while supporting organizations in delivering consistent and meaningful business outcomes.
What’s Included?
- Duration: 16 hours of training
- Domain: Service Management
- Delivery Method: Hybrid, Physical, Virtual Classroom, Self-study (e-learning)/ Exam Only
- Accreditor: AXELOS, PEOPLECERT
- Features: Exam Voucher (Provided upon training registration), Official eBook, Learning Resource Kit
Embrace the future of IT service management ! Embrace ITIL (Version 5) !
Course Description
ITIL (Version 5) Foundation: The Key to Modern IT Service Management
ITIL is the global standard for modern IT service management. It provides a clear end-to-end operating model that brings together IT services, digital products, user experience, and value delivery. This course is ideal for anyone who wants to understand how IT and digital services are designed, delivered, and continually improved in today’s fast-changing and AI-enabled environments, and to help their organization adopt a modern and practical service management approach.
Whether you’re just starting your ITIL journey or looking to update your existing knowledge, this course will help you:
- Understand how modern IT and digital service organizations operate in a value-driven ecosystem
- Learn the core ITIL concepts, guiding principles, and models that create a shared language across teams
- Apply value streams and practices to improve efficiency, collaboration, and service outcomes
- Understand how value is co-created through effective product and service management
- Use automation, data, and AI-aware practices to support better decision-making and continual improvement
- Build confidence in core service management terminology and practices aligned with next-generation ITIL guidance
Get Certified in the Global Standardized ITIL™ Framework
PMOBytes is an AXELOS Authorized Training Organization (ATO) delivering ITIL (Version 5) Foundation certification courses on a regular basis. We also offer flexible weekend and customized training sessions for busy professionals in Doha, Qatar.
Our instructors have over 20 years of experience in the IT management field and are authorized instructors from AXELOS and PeopleCert. Their practical, real-world teaching approach makes even complex ITIL concepts easy to understand and apply in modern digital and AI-driven environments.
Course information
The ITIL (Version 5) Foundation course includes:
- A clear introduction to the core concepts of ITIL (Version 5) and modern IT service management.
- A thorough understanding of the ITIL guiding principles and how they can improve your work and your organization’s overall performance.
- Interactive learning through group discussions, case studies, and real-world examples.
- Practical guidance on applying ITIL practices in digital, agile, and AI-enabled environments.
Audience
The ITIL (Version 5) Foundation course is aimed to enable ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Professionals with the following job titles are expected to benefit from this module:
Professionals with diverse Backgrounds:
ITIL® (Version 5) Foundation is suitable for anyone who needs to understand the key concepts of IT and digital service management and support their organization in adopting a modern service management culture. It is ideal for professionals starting their ITIL (Version 5) journey or those looking to update their existing ITIL knowledge.
Lead Instructor Details
- 20 years of Professional Service Management Experience
- Certified in ITIL Expert, CISA, PMP, PRINCE 2, TOGAF, CCEIT and COBIT
- PG Diploma Holder in International Business
- Currently working as IT Governance, Risk and Compliance Manager
- Peoplecert Accredited Trainer for ITIL and PRINCE2
COURSE DELIVERY OPTIONS
Hybrid | Physical Classroom | Virtual Class | Individual Virtual Class | E-learning |
Physical & Online Tutor | Location in Qatar | Online Tutor | Dedicated Online Tutor | Self Paced Learning with Exams |
16 Hours | 16 Hours | 16 Hours | 16 Hours | 1 year |
-2 hrs session (on weekend) & | -2 days session (on weekend) | -10 sessions | Agreed Pre-booked sessions | 24/7 from Registration |
Included with Exam Voucher Next batch as per your needs
| Included with Exam Voucher | Included with Exam Voucher | Individual sessions with Flexible timings and includes exam voucher | Learn Anytime from Anywhere |
COURSE SYLLABUS
- Key ITIL terms and definitions
- Product and service management
- Customer and user experience management
- Service offerings and value co-creation
- The ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal and external factors affecting product and service management
- The ITIL Product and Service Lifecycle
- Introduction to the ITIL Product and Service Lifecycle
- Purpose and scope of ITIL Product and Service Lifecycle activities
- Components of the ITIL Value System
- The ITIL Guiding Principles
- Governance and the value chain
- The ITIL Continual Improvement Model
- Value stream identification
- Key concepts of value stream mapping and management
- Purpose of value stream mapping and management
- Application of value streams
- Introduction to AI
- ITIL AI Governance
- ITIL and other frameworks
Course Material
Course Details
- The ITIL® (Version 5) Foundation course provides a clear introduction to the key concepts of modern IT service management. It explains how ITIL (Version 5) supports the delivery and improvement of digital products, services, user experience, and business value.
- Through simple explanations, group discussions, practical examples, and scenario-based activities, this course helps learners understand how ITIL can be applied in real-world environments. By the end of the course, participants will have the knowledge and confidence required to successfully pass the ITIL (Version 5) Foundation certification exam.
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Optional extras:
- 12 months online access to our accredited ITIL (Version 5) Foundation course
- Full tutor support
- ITIL (Version 5) Foundation exam simulator
- Individuals at the start of their journey in service management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
- Closed book
- 60 minutes duration
- 40 questions each worth 1 mark
- Pass mark 65% or higher (26 marks or above)