Entries by

QPunch for Demand Management within Telecom Industry

Our client being one of the leading international Telecommunications service providers had a challenge of huge number of demands from business units to the software unit for new releases, bug fixes and updates with constraint resources. Their existing systems were missing complete visibility to understand productivity loss and measure ideal response times. They are already using Jira to create Sprints, Stories and Demand Management issues on a management level. Scrum teams consisting of people with different […]

Smart City ELV Building Systems

Smart Project Management System to facilitate coordination for data collection

Problem Statement

One of the major Smart City development Project had a challenging requirement to collaborate effectively between multiple site contractors and then get all their relevant component’s I/O details into a central system.

This development project had around 110 buildings in different sites. Each of this building had multiple ELV systems like CCTV, Access Control, Fire Alarms etc. from different brands and types. Moreover, there were many contractors working in every building, and the coordination between them was crucial to ensure right set of input / output data is provided for the central system to Go-live efficiently.

Pain area was that the whole thing was unorganized and there was huge lack of communication between the contractors. Management was doing daily meetings to organize the synchronization but there were lots of efforts required to have an appropriate alignment. They were using manual excel sheets to follow-up, track and monitor the progress over the data fed in the central system. Later, the project milestones started getting missed out which made the situation highly complex for the client to manage stakeholder’s expectations and overall deadlines.

Requirements:

  • Centralized cloud based SAAS platform
  • Intuitive and user-friendly interface for easy adoption.
  • Transparency of the work between all parties.
  • Customization based on the unique requirements of the business.
  • Improvement in the collaboration of the site contractors.

Solution:

They started working with our team to discuss their pain areas and explain all the requirements which were clearly documented with several sessions to understand and optimize the work process first. Based on the requirements understanding, the team then customized and created a proof of concept based on our QPunch application. The POC was presented and fine tuned to perfectly match the business process which would effectively manage the data correction process and collaboration between the contractors.

Finally, their entire team got onboarded and a significant portion of the company and contractors were using QPunch to collaborate and track their progress and data inputs. All communications and follow-ups started commencing inside the platform seamlessly. They maintained data collection and data rollout on the digital boards enabled by QPunch. This way they were able to have the history and all data communication in one place. Management was able to track easily overall progress on data collection, correction, go live and these updates were accessed anytime and anywhere.

Solution Customization to fit the requirements

From the feedbacks, the system was further configured for additional tables, user friendly interface to ensure all business requirements were successfully implemented. We organized all the client projects in a simple manner with configurable dashboards. There are around 110 buildings. We have divided it into different phases. Each phase has their set of buildings.

There are many contractors working in each building, and they had to coordinate with each other’s work. They collected the input / output data and punched the data in the QPunch. We have maintained a data collection table. So, this table can be used to provide reports. The contractors collect the data first then they review the data, then there will be a correction based on the review. Once the correction is done there will be asset generation and asset mapping for each device. So, we developed an interface which helps to keep punching the data and collaborate with the central system and fetch the data which are in correction and review.

We brought different phases in an easy drop-down menu where users can switch between the phases and work on different set of data smoothly. If we select a particular phase, it will have the collection and roll out of each building as a different project in the dashboard.

The above image is a screenshot of the one of the project’s phases. In this, RO2 is one of the buildings. Its collection and roll out is maintained as different data sets to further organize and ensure we are monitoring the right set of data. Similarly, they have different buildings and their collections and roll outs are maintained separately.

This is a digital board view of RO2 Collection project. They have a fixed number of tasks in each lane. Each task is a security system such as CCTV, SIS, GBS etc. Each security system task is repeated in every swim lane. These lanes in the Kanban board shows what status of the data collection, review and verification we are currently in.

For example, GBS is present in all swim lanes such as Data Collection, Data Review, Data Correction, Asset IDs Generation, Asset IDs Mapping to update the data in different stages.

Each task maintains a table inside it for the data collection.  For the 1st pass of data collection contractors visits the site. They go to the site multiple times and keep collecting the asset data. We customized this table mainly for them to do this collection process and correction process effectively.

Our system was generating live management reports that showed the accumulated view of overall data collection and how many points are there and what is the progress at present and what is the percentage of progress.

Management had the capability to easily search a particular building name and it shows the report of a specific building. In this we searched for the building RO2. It shows all the tasks, and their details present in the RO2 collection and RO2 roll out.

This is another phase called Site Wide. It had data sets to populate and completion for all the building external system which are common all over the full site such as car parking, Automatic waste collection system etc.

Conclusion 

With the entire team now using the QPunch tool, all communication happens inside the platform. QPunch has eliminated the challenges associated with being a globally distributed team with everyone having one central place to get work done.

We have completely simplified the entire traditional workflow with one click automation. It has allowed teams to operate at the highest efficiency, also reduced the time spent on the follow-ups.

Talk to our experts today! [email protected]

ITIL Foundation Sample 4

440



Created on
By Safi Ullah

ITIL4-Foundation Sample (Exam Set 4)

ITIL4-Foundation sample paper 4



1 / 60

Staff in an IT organization are very busy, mostly carrying out tasks that add
little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be
eliminated?



2 / 60

Which practice has a purpose that includes the management of financially
valuable components that can contribute to the delivery of an IT service?



3 / 60

When should a full risk assessment and authorization be carried out for a standard change?



4 / 60

Which practice has a purpose that includes ensuring that risks have been properly assessed?



5 / 60

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?



6 / 60

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?



7 / 60

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?



8 / 60

Which practice owns and manages issues, queries and requests from users?



9 / 60

Which is one of the five aspects of service design?



10 / 60

What are the MOST important skills required by service desk staff?



11 / 60

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?



12 / 60

Which statement about change management is CORRECT?



13 / 60

Which competencies are required by the 'service level management' practice?



14 / 60

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?



15 / 60

What is an IT asset?



16 / 60

What considerations influence the supplier strategy of an organization?



17 / 60

Which service management dimension is focused on activities and how these are coordinated?



18 / 60

Which Practice includes management of workarounds and known errors?



19 / 60

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?



20 / 60

What is defined as an unplanned interruption or reduction in the quality of a service?



21 / 60

Which value chain activity ensures that service components meet agreed specifications?



22 / 60

Which of the following can be used to access service desks?



23 / 60

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?



24 / 60

Which dimension of service management considers the workflows and controls needed to deliver services?



25 / 60

Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control



26 / 60

What impact does automation have on a service desk?



27 / 60

What is the purpose of the 'information security management1 practice?



28 / 60

Which practice performs reviews to ensure that services continue to meet the
needs of the customers?



29 / 60

Which phase of problem management includes the regular assessment of the
effectiveness of workarounds?



30 / 60

Which statement about outcomes is CORRECT?



31 / 60

Which of the following includes configuring components and activities to
facilitate outcomes for stakeholders?



32 / 60

What type of change is often used for resolving incidents or implementing
security patches?



33 / 60

Which of the following ensures that a service provider and a service consumer
continually co-create value?



34 / 60

Identify the missing word in the following sentence.
A customer defines the [?] for a service and takes responsibility for the
outcomes of service consumption.



35 / 60

Which practice is MOST associated with the use of empathy to understand
users?



36 / 60

A service will be unavailable for the next two hours for unplanned
maintenance.
Which practice is MOST LIKELY to be involved in managing this?



37 / 60

Which statement about a `˜continual improvement register' is CORRECT?



38 / 60

Which is part of service provision?



39 / 60

What is warranty?



40 / 60

What are 'engage', `˜plan' and `˜improve' examples of?



41 / 60

What are typically recognized through notifications created by an IT service, CI or monitoring tool?



42 / 60

Which guiding principle is PRIMARILY concerned with end-to-end service delivery?



43 / 60

What is the definition of a known error?



44 / 60

Which practice needs people who understand complex systems and have creative and analytical skills?



45 / 60

What includes governance as a component?



46 / 60

Which value chain activity ensures that service components meet agreed specifications?



47 / 60

Which usually requires a team of representatives from many stakeholder groups?



48 / 60

Which is included in the purpose of the 'service level management' practice?



49 / 60

Which describes the utility of a service?



50 / 60

What actions does a service desk take for all issues, queries and requests that are reported to them?



51 / 60

Which role approves the cost of services?



52 / 60

What is a change schedule PRIMARILY used for?



53 / 60

What must always be done before an activity is automated?



54 / 60

Which of these activities is carried out as part of 'problem management'?



55 / 60

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?



56 / 60

Which practice is responsible for moving new or changed components to live or other environments?



57 / 60

Which statement about service requests is CORRECT?



58 / 60

Which practice has a strong influence on the user experience and perception of the service provider?



59 / 60

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?



60 / 60

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?



Your score is

The average score is 75%

0%





440



Created on
By Safi Ullah

ITIL4-Foundation Sample (Exam Set 4)

ITIL4-Foundation sample paper 4



1 / 60

Staff in an IT organization are very busy, mostly carrying out tasks that add
little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be
eliminated?



2 / 60

Which practice has a purpose that includes the management of financially
valuable components that can contribute to the delivery of an IT service?



3 / 60

When should a full risk assessment and authorization be carried out for a standard change?



4 / 60

Which practice has a purpose that includes ensuring that risks have been properly assessed?



5 / 60

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?



6 / 60

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?



7 / 60

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?



8 / 60

Which practice owns and manages issues, queries and requests from users?



9 / 60

Which is one of the five aspects of service design?



10 / 60

What are the MOST important skills required by service desk staff?



11 / 60

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?



12 / 60

Which statement about change management is CORRECT?



13 / 60

Which competencies are required by the ‘service level management’ practice?



14 / 60

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?



15 / 60

What is an IT asset?



16 / 60

What considerations influence the supplier strategy of an organization?



17 / 60

Which service management dimension is focused on activities and how these are coordinated?



18 / 60

Which Practice includes management of workarounds and known errors?



19 / 60

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?



20 / 60

What is defined as an unplanned interruption or reduction in the quality of a service?



21 / 60

Which value chain activity ensures that service components meet agreed specifications?



22 / 60

Which of the following can be used to access service desks?



23 / 60

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?



24 / 60

Which dimension of service management considers the workflows and controls needed to deliver services?



25 / 60

Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control



26 / 60

What impact does automation have on a service desk?



27 / 60

What is the purpose of the ‘information security management1 practice?



28 / 60

Which practice performs reviews to ensure that services continue to meet the
needs of the customers?



29 / 60

Which phase of problem management includes the regular assessment of the
effectiveness of workarounds?



30 / 60

Which statement about outcomes is CORRECT?



31 / 60

Which of the following includes configuring components and activities to
facilitate outcomes for stakeholders?



32 / 60

What type of change is often used for resolving incidents or implementing
security patches?



33 / 60

Which of the following ensures that a service provider and a service consumer
continually co-create value?



34 / 60

Identify the missing word in the following sentence.
A customer defines the [?] for a service and takes responsibility for the
outcomes of service consumption.



35 / 60

Which practice is MOST associated with the use of empathy to understand
users?



36 / 60

A service will be unavailable for the next two hours for unplanned
maintenance.
Which practice is MOST LIKELY to be involved in managing this?



37 / 60

Which statement about a `˜continual improvement register’ is CORRECT?



38 / 60

Which is part of service provision?



39 / 60

What is warranty?



40 / 60

What are ‘engage’, `˜plan’ and `˜improve’ examples of?



41 / 60

What are typically recognized through notifications created by an IT service, CI or monitoring tool?



42 / 60

Which guiding principle is PRIMARILY concerned with end-to-end service delivery?



43 / 60

What is the definition of a known error?



44 / 60

Which practice needs people who understand complex systems and have creative and analytical skills?



45 / 60

What includes governance as a component?



46 / 60

Which value chain activity ensures that service components meet agreed specifications?



47 / 60

Which usually requires a team of representatives from many stakeholder groups?



48 / 60

Which is included in the purpose of the ‘service level management’ practice?



49 / 60

Which describes the utility of a service?



50 / 60

What actions does a service desk take for all issues, queries and requests that are reported to them?



51 / 60

Which role approves the cost of services?



52 / 60

What is a change schedule PRIMARILY used for?



53 / 60

What must always be done before an activity is automated?



54 / 60

Which of these activities is carried out as part of ‘problem management’?



55 / 60

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?



56 / 60

Which practice is responsible for moving new or changed components to live or other environments?



57 / 60

Which statement about service requests is CORRECT?



58 / 60

Which practice has a strong influence on the user experience and perception of the service provider?



59 / 60

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?



60 / 60

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?



Your score is

The average score is 75%

0%





For more sample papers, refer the links below: